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Blue Grid d.o.o. raspisuje oglas za poziciju Customer Success Engineer. Za obavljanje ovog posla neophodno je dobro poznavanje jezika na kojem je oglas napisan. Ukoliko tekst oglasa ne razumete u potpunosti, savetujemo vam da razmislite da li je ovo pravi posao za vas.

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Customer Success Engineer

Belgrade

We are seeking for talented customer success oriented person who is resourceful and with analytical skills to assist our clients via email, live chat and periodically by phone. This mythical being would be self driven and would have OCD for digging deep into problems to find a solution. Also, this being needs to have a sense for urgency and understanding of how escalation procedure helps other teams in making our customers happy.

Job Description:

  • Combining technical expertise with customer service to resolve questions and issues.
  • Able to communicate clearly in writing for both technical and non-technical people
  • Document and build new tools to improve support flows.
  • Identify patterns – recommend improvements, and filter our unimportant issues.
  • Authoring Success documentation for our customer facing Help Center.
  • Assist with successful onboarding of new customers

Requirements:

  • Knowledge of HTML, CSS, Javascript (Knowledge of other programming languages a plus)
  • 2+ Years experience in a similar role at another SaaS company
  • Excellent organizational and communication skills.
  • Detail oriented, to prove this make sure to add to job application text body “I am detailed oriented”.
  • Excellent customer service skills with a polite, patient, caring, calm and professional demeanor.
  • Language requirements, English fluency (written and spoken)
  • Background in the software industry.

Benefits:

  • Convenient office location to all major public transportation lines
  • Flexible work hours
  • Plenty of office events such as happy hours and learning sessions
  • Kitchen with unlimited coffee/tea, and snacks
  • Plenty of opportunities while we grow and scale

Deadline for applications: 24.01.2020.

Apply here
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Ukoliko postoji problem sa ovim oglasom (netačne, neažurne informacije ili slično), molimo vas da nam ga prijavite ovim putem.

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Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.

Upoznaj poslodavca Blue Grid DOO


We have a strong background in business development and direct experience in building high level performance teams for network operations, development, sales and support. Throughout the years of setting up other companies for success we have gathered colourful knowledge and experience which we want to share and help other companies succeed with us. What drives us mostly in this pursuit for excellence is the ability to make someone’s life better if it is our employee or even if its our client.…

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