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Customer Success Manager

eLogii

Remote

11.08.2022.

ugovor puno radno vreme dostupno osobama sa invaliditetom

About eLogii

eLogii is the leading cloud-based delivery management software solution for route planning and optimisation. Our mission is to help our customers optimise their operations and save time and money in the process. Our SaaS platform supports businesses around the world of all sizes and across various sectors such as Retail & Distribution, E-Commerce, Food Delivery, Logistics, Post & Courier, Field Service, and Healthcare & Pharmacy. We are trusted by sector-leading Enterprises, such as Ananas, Caldic and Unimasters (and many more!).

About the Role:

As a Customer Success Manager at eLogii, you will have a deep level of engagement with your customers. You will quickly understand our customers' business, goals and challenges. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle to help them unlock the most value from our solutions and services.
We are seeking an experienced Customer Success Manager with at least 2 years experience in the same role in a SaaS business. You will be responsible for executing on SaaS principles such as software adoption, retention and expansion. You will also take the initiative to understand and align your customers' business needs. 

You Will:

  • Listen to customers, understanding their objectives, pain points, and business goals. Provide guidance and solutions to help them achieve results through eLogii
  • Provide support throughout their lifecycle, ensuring customer and eLogii achievements are met through adoption, growth and renewal plans
  • Translate the strategic needs of the customer to tactical items and execute on those such as conducting regular check-in calls
  • Conduct strategic business reviews and steering committee meetings that are meaningful and relevant to the customer's strategic business goals and objectives
  • Understand the customer's full organization. Develop rapport across teams to uncover business pain and strategic mapping of eLogii's value to solve those challenges
  • Monitor and influence product usage, customer engagement and satisfaction feedback
  • Coordinate the involvement of other eLogii personnel including sales, support, marketing and technology to meet account performance objectives and customer expectations
  • Drive new business growth through customer advocacy and reference-able initiatives

You Have:

  • 2+ years customer success management experience
  • 2+ years experience with B2B SaaS 
  • Proven track record of demonstrated ability to on-board, support, and excite customers to deliver high customer satisfaction, advocacy, and loyalty
  • Excellent organizational and project management skills to juggle multiple priorities 
  • Excellent communicator with strong listening skills and technical aptitude
  • Ability to build strong rapport and establish trust and credibility through a consultative approach
  • Degree in a technical or economics-based subject - engineering, mathematics, physics, economics, econometrics etc. 
  • A self-starter who takes the initiative to get things done

    Brisqq LTD.

    • Ujedinjeno Kraljevstvo, Inostranstvo, 26 Underwood Street, 2nd Floor, London
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