Customer Support Agent - English Language

Do you fancy moving abroad and broaden your horizons? Why not try to settle down in the Czech Republic? This vacant position is in Brno which is the second biggest city and has got lots of to offer – museums, galleries, pubs, picturesque landscapes, etc.!

Our client is looking for communicative and customer oriented English speakers without any other significant experience.

You will be providing service to the millions of customers using our client’s services – a premiere bundle of advanced TV services, high speed internet, and digital home phone. 

We offer:

• Full-time unlimited contract
• Fully paid comprehensive training
• Basic salary - 950 to 1.100 EUR net  
• Salary uplifts for working night shifts or weekends (50% higher hourly rate)
• Meal vouchers
• Annual bonuses
• Working in an international company
• Relocation package 720 EUR net
• Career development and advancement opportunities
• Medical care for non-Czech speaking employees
• Working in an international company 
• Reference: pHQphzZJiCRttWlWh0fntb4jOQmtj5QADQS2YwUup9E.

Requirements:

• Full proficiency in English language (B2 and higher);
• Technical and Customer Support experience is a plus, but not necessary;
• Ready to relocate to Czech Republic

Main responsibilities:

• First point of contact for customers – incoming calls;
• Deal with customer queries in a timely manner;
• Provide accurate, valid, and complete information by using the right methods/tools;
• Handle customer complaints by providing appropriate solutions;
• Document customer concerns and interactions;
• Follow communication procedures, guidelines and policies;

Candidate's profile:

• Excellent communication skills;
• Strong customer orientation;
• Patient and empathetic.

If you are motivated for this job opportunity, please do not hesitate and send your CV in English now!

Please note that only shortlisted candidates will be contacted.