Customer Support Agent

WORKPLACE DESCRIPTION

• Receiving and processing customer support requests
• Direct communication with users of the online store via phone, email, social networks and chat
• Direct communication with sellers who sell through the online store
• Direct communication with the development team (engineers, business analysts, testers)
• Responding to inquiries about orders and terms of sale and delivery
• Answering queries about how the system works
• Reproduction and documentation of reported irregularities
• Reference: Yu5YxlJLy2BfOLNfOBRAeXR__J7FUpbl67ro1mYXKDZnHkMgt0CeXDXgsvVWPaMp

MANDATORY CONDITIONS

• 3+ years of experience working as a Customer Support agent
• Computer literacy - good computer skills
• Fluent oral and written communication in English and Serbian
• Readiness for further learning and development

ADVANTAGE

• Experience working with online customer support tools (ticketing systems)
• Experience working with digital text editors (Google Docs, MS Office Word)
• Experience in writing user manuals
• Experience in user education
• Previous history of working in big-size call centers
• Formal education in the domain of psychology or behavioral science
• Additional languages