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Konkurs je istekao.

Customer Support Agent

EPTI

Belgrade, Remote

06.08.2022.

ugovor puno radno vreme online intervju za posao

WORKPLACE DESCRIPTION

  • Receiving and processing customer support requests
  • Direct communication with users of the online store via phone, email, social networks and chat
  • Direct communication with sellers who sell through the online store
  • Direct communication with the development team (engineers, business analysts, testers)
  • Responding to inquiries about orders and terms of sale and delivery
  • Answering queries about how the system works
  • Reproduction and documentation of reported irregularities

MANDATORY CONDITIONS

  • 3+ years of experience working as a Customer Support agent
  • Computer literacy - good computer skills
  • Fluent oral and written communication in English and Serbian
  • Readiness for further learning and development

ADVANTAGE

  • Experience working with online customer support tools (ticketing systems)
  • Experience working with digital text editors (Google Docs, MS Office Word)
  • Experience in writing user manuals
  • Experience in user education
  • Previous history of working in big-size call centers
  • Formal education in the domain of psychology or behavioral science
  • Additional languages
    Konkurs je istekao.

    EPTI

    EPTI is a commercially driven global technology company with experience ranging across embedded systems to big transportation solutions, from payment solutions to finance-, CRM, ad-tech platforms and fully tailored solutions. Our company delivers complete projects from idea to design, planning to implementation and from testing to delivery. We offer a range of services and partnerships. With our global team consisting of designers, business analysts, developers, online marketing specialist, testers…

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