Who are we?
Hyperoptic is the UK's hyperfast broadband network. Founded in 2011 to shake up the UK broadband market, we're leading the way in full fiber technology. With hyperfast speeds 18x faster than the UK average, and rated excellent on Trustpilot, we're changing the way people are experiencing broadband.
Ranked in The Sunday Times ‘Tech Track' 100 fastest growing technology companies for the third year running, winners of ‘Best Superfast Broadband' provider for six years in a row at the ISPA Awards, as well as ‘Best Customer Service' and ‘Best Business ISP' in 2019.
We are looking for a Customer Support Assistant who goes beyond the expected. We believe in working smarter, together, meaning we work collaboratively to find smart solutions that balance agility and excellence. Our team stays focused by rising to the challenges of a fast-paced environment while remaining focused on what's important. Our people passionately strive for excellence by paying attention to detail and working for continuous improvement. In short, we're looking for a Customer Support Assistant who demonstrates our values. Does this sound like you?
What will you be doing?
- Providing quick and outstanding customer support through all channels
- Offer first-line assistance to customers with technical, billing, and account related queries
- Work effectively with supervisors to identify timely resolutions to customer issues
- Providing sustainable long-term customer-focused solutions to customer issues
- Maintaining clear, accurate customer records, update database records upon request
What are we looking for?
- Excellent oral and written English skills
- Communication Skills (able to maintain professional and effective communication with customers)
- Problem-solving mindset (Logical thinking)
- Multitasking, flexibility, and patience
- Team player
What happens next?
- You apply.
- We carefully review your application over a decent cup of coffee.
- We'll get back to you. Even if it's a no (at the moment).
Any questions? Drop us an email at firstname.lastname@example.org
And don't forget to keep an eye on our careers site as we're growing fast: https://careers.hyperoptic.com/
We look forward to hearing from you!
Hyperoptic is the UK’s largest residential gigabit broadband provider.
The company offers the fastest broadband in the UK and is proudly setting a new fibre ‘gold standard’ with unmatched speed, reliability and customer service. Its hyperfast, symmetrical gigabit services are over 21x faster than the average speed a UK consumer receives today. From an idea back in 2011, we’ve pioneered a better broadband experience and become the UK’s hyperfast broadband provider.
Operating in the UK and ... Saznajte više
"I have been a part of Hyperoptic Team past year and a half. I started this journey as a StreetWorks Permit Coordinator within Fibre Infrastructure Department. This was very exciting and completely new ... " Pročitajte celo iskustvo
- COMPANY EVENTS
- TEAM BUILDINGS
- SPORT ACTIVITIES
- FRESH FRUITS EVERY WEEK
- PET FRIENDLY OFFICE
- TAXI VOUCHERS OR TAXI CARDS
- ON SITE MASSAGE
- WINE FRIDAY
- CAREER DEVELOPMENT OPPORTUNITIES