Customer Support Representative (French and English)

Become a Customer Experience Expert – join us as a Bilingual Customer Support Representative!

About Us:

Since 2013, Globalkom, together with our globally recognized brand LimoLabs, has been supporting companies in the luxury ground transportation industry with professional, reliable, and personalized service.

We are proud to partner with one of Europe's leading chauffeured transportation brands, renowned for exceptional standards and premium customer experience.

As our team continues to grow, we are looking for motivated French-speaking professionals to join us and help deliver a first-class experience to clients worldwide.

As a Customer Support Representative, you will be the main point of contact for customers arranging luxury ground transportation services in France.

Your responsibilities will include:

• Managing reservations and bookings while ensuring every journey runs smoothly.
• Communicating professionally with customers in French and English via phone, email, and other communication channels.
• Monitoring trips in real time and proactively resolving potential issues.
• Coordinating with chauffeurs, partners, and internal teams to ensure seamless service delivery.
• Building long-term customer relationships by delivering an exceptional service experience.
• Reference: JRZFBLwNN78LcQ_6YV5FDCXt8xM5iYLNAw7OwIuQLeeorcN9bOpe-ik_VrsBG5vL

What You Bring:

• Fluency in French and English is essential (minimum C1 level, both written and spoken).
• Previous customer support, hospitality, travel, or service industry experience is considered an advantage.
• Excellent communication skills and a professional approach to client interactions.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks.
• Flexibility to work afternoon and overnight shifts, including weekends.
• Comfortable using software and tools relevant to the role.

Training & Work Setup:

• Initial training is expected to take place in Paris, France, with all travel and accommodation expenses fully covered by the company.

Why You’ll Love Working With Us:

• International exposure: Collaborate daily with global clients and gain valuable experience.
• Remote work: Enjoy the flexibility of working from home.
• Supportive environment: Join a team that values communication and collaboration.
• Growth & development: Access structured training, continuous feedback, and career opportunities.
• Regular performance reviews: Your achievements are recognized through continuous feedback and opportunities for professional and salary growth.

We are passionate about exceeding expectations and delivering outstanding customer service. If you’re motivated, organized, and enjoy connecting with people, we want you in our team!

How to Apply:

Send your resume in English.

Only shortlisted candidates will be contacted.