PLANet Systems Group™ is a growing family of experienced programmers and customer support professionals operating from Novi Sad, Serbia. We focus on two core markets: custom development and implementation of our web-based applications and support for scholarly societies and journals in their peer review and production processes.
For our office in Novi Sad, Serbia, we are looking for a Customer Usage Analyst.
Job description:
- Provide analyses of customer engagement data drawn from multiple sources (A&E, Pendo, GUR, SalesForce) to support detailed reviews of account health and customer engagement
- Create and maintain reports, dashboards and compelling visualisations of business performance and project data to clearly communicate value and insights to stakeholders (customer and internal)
- Investigate reporting / data anomalies and escalate where required to the product and tech team
- Work with Customer Success Managers to understand requirements and provide recommendations for reporting
Essential skills:
- Demonstrable knowledge of data manipulation in Excel
- Awareness of the capabilities of Tableau or other visualisation software, as well as databases
- Experience of delivering and maintaining a portfolio of regular reports and dashboards
- Data manipulation - ability to help handle and process large data sets and produce concise reports / analysis
- Problem- solving skills with ability to draw meaningful conclusions from disparate and incomplete sources
- Excellent English language and communication skills, written and spoken
- Time management to prioritise and commit to deadlines, juggle requests
Desirable:
- Understanding of metrics and systems relating user analytics (e.g. Google Analytics).
- Able to understand complex business questions and to be able to frame the right analytical question.
- Broad Customer driven insight experience
- A hunger to learn more about the latest analytics tools and techniques, coupled with an ability to translate this into true business action and value.
We are offering:
- Permanent employment in our office in Novi Sad, with the option of working from home during the coronavirus pandemic
- Challenging tasks in a highly professional environment
- Working in a compact, excellently skilled team
- Competitive salary and conditions corresponding to high demands of the position
Only shortlisted candidates will be contacted.
Please send your CV and Cover Letter in English.
PLANet Systems Group DOO
PLANet Systems Group focuses on two core markets: custom development and implementation of our web based applications and support for scholarly societies and journals in their peer review and production processes. We are a growing international and multicultural family of experienced programmers and customer support professionals operating from Novi Sad, Serbia.
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