Dispatch & Customer Service Specialist

If you like black cars and are truly into them – you should see our fleet then!

Join our team and help clients book their ideal transfers and make sure they arrive to their chosen destination safely while working with an amazing team at the same time. 

What we will do:

• Organize a hybrid working model so you can work from your home, office, or weekend cottage – as long as you have good Internet connection
• Train, support and help you improve your skills
• Make sure that you have fun, support and enough coffee and tea while working from the office
• Order delicious snacks every Friday, because… it’s FRIDAY!
• Offer you additional family and parents’ benefits
• Ensure an opportunity for growth
• Invest in your continuous training
• Provide you with exciting bonus and incentive plans
• Spend time with you in team buildings
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What you will do:

• Dispatch fleet (Luxury sedan, SUV, Coach...) and assign rides to drivers in our dynamic and good mood team
• Coordinate events with other departments and do your part when it comes to vehicle availability and needs
• Updating current trip status prior/during the ride itself and maintaining constant communication with the driver until the ride finishes to make sure the client arrived safe and sound at his/her desired drop off location
• Communicate with both drivers and passengers about pick up information
• Create reservations for new trips using company software via various communicational channels such as phone, email and chat
• Modify existing reservations as per clients` requests and inform all parties included
• Communicate with affiliates worldwide to verify details such as availability, remote bookings and fares
• Use mapping software for the most precise distance estimation
• Other duties as assigned 

Send us your resume if you are:

• Experienced within ground transportation industry, black car service preferred (1 year)
• Proficient in English (US English preferred)
• Able to work full time in shifts - early mornings, afternoon, late evenings and weekends
• Attentive to details and like complex situations where your skills can truly shine
• Efficient in problem-solving and decision-making
• A person with high level of customer service skills
• Passionate for learning
• Able to think outside of the box and find creative and quick solutions
• Able to work under pressure
• Able to prioritize multiple tasks, convey a sense of urgency and remain detail oriented in a fast-paced environment
• PC literate (advanced)

If you are looking for a challenge and love helping people, we can’t wait to see your resume!*

*please note only resumes submitted in English will be taken into consideration.