Dispatch and Customer Service Representative

NSourcing is a global outsourcing company focused on reducing operational costs and improving the bottom line of our customer’s satisfaction. From the beginning, we took advantage of globalization and utilized cost efficient solutions to create a centralized outsourcing center. Today, Nsourcing is the brand under which dedicated professionals all over the world collaborate to effectively deploy resources and constantly improve the company's preformance.  

Job Responsibilities:

• Answering incoming reservation calls
• Making new reservations as well as making changes to existing reservations
• Dispatching fleet (Luxury sedan, SUV, Van, Bus...) in a dynamic and fast paced environment
• Coordinate with planning on vehicle availability and needs
• Assigning reservations to Drivers
• Updating current trip status in its duration
• Communicating with drivers and passengers regarding pickup information
• Booking reservations over the phone/email requests via company software
• Using GPS mapping software
• Calling affiliates worldwide to verify reservations
• Follow company protocols for all Dispatch functions
• Reference: SnZKO0x8KPqHcP4czSphKzvGYgY-Eci2VAm1ke2rph8p533WseXKyHD84WZj4NaM

Requirements:

• Fluent English, both spoken and written (mandatory)
• Exceptional organizational and time management skills, ability to prioritize and multitask
• Ability to think out of the box in order to solve and prevent problems from occurring
• Working in shifts and weekends (late afternoon and night shifts Serbian time)
• Strong communicator - both on phone and in writing
• Computer skills is a must including: Internet, especially online Google products, MS Office
• Ability to learn proprietary industry software -- for booking and dispatching
• Works well in a fast-paced environment
• Experience in customer support/trucking/limo/leisure/hospitality/airline background will be considered as an asset

What can we offer:

• Excellent working environment
• Dedicated paid training and knowledge improvement
• Full-time employment
• Stimulating compensation
• Potential for advancement within the company 
• Work from the office
• This is not a remote position, it can become hybrid after some period of time

Please note: We will only consider applications submitted in English.