FFWD and OVL Coordinator

With operations in 47 COUNTRIES, GEFCO Group is a global leader in industrial supply chain solutions and the European #1 in automotive logistics. We are proud of our 69 YEARS of heritage and the expertise of our 13,000 EMPLOYEES around the world.

Our corporate culture is based on building INFINITE PROXIMITY™ in our relationships with all our employees and partners. That takes TALENT. We recruit the best to help us rise to our customers’ most demanding supply chain challenges. And to keep driving our business forward, we are COMMITTED to helping our employees develop the skills they need to thrive.
Teamwork and shared values make us stronger. We are AGILE, CARING, COOPERATIVE, TRUSTWORTHY and COURAGEOUS.
Together, we go further.

We are Partners, Unlimited.

GEFCO is looking for a highly motivated person for a position of FFWD and OVL Coordinator

The position is in Belgrade, Bulevar vojvode Misica 15a, starting from 1^st January 2022

Main responsibilities:

• Monitors and ensures response to customer enquiries
• Troubleshoots and resolves non-routine or complex issues / escalations
• Manages and organizes the flow of physical goods and information
• Identifying operational issues, potential problems, and opportunities
• Directs activities related to dispatching, routing, and tracking transportation vehicles
• Assists and advises management or operational employees in field of His/her expertise
• Leads and coordinates His/her team by active involvement in the operational processes
• Handling new client enquiries and acting as the face of the business
• Build good working relationships with vendors, customers, and internal partners such as sales/pricing
• MANAGEMENT OF TEAM
• Daily management and coordination of his/her team, leading and supporting in all related issues
• Lead the evaluation of his/her direct collaborators measures the performance, fix the new objectives
• Define the needs for training of his/her direct collaborators
• Identify the potentialities and the professional growth of capabilities of a collaborator
• Ensure the respect of local social legislation in the division
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Key requirements:

• Analytical and organized, ability to focus on details and compare data
• Must possess excellent time management skills to manage high volume in a fast-paced environment
• Strong networking and negotiation skills
• Ability to understand and react quickly and rationally to emergencies and unplanned situations
• Excellent verbal and written communication skills
• Ability to review alternative options and select most effective and cost-efficient mode of transport

Education and other knowledge:

Minimum education:

• Master’s degree in Transport and Traffic Engineering or Organizational Sciences

Foreign language:

• Native Serbian
• Fluent English
• Knowledge of another European langue desired

Computer knowledge:

• Advanced user of Microsoft office tools – Word, Excel, PowerPoint, Outlook

Another knowledge:

• Good knowledge of Geography, of field of activity, transport regulations and conventions
• Regular suppliers and their profiles
• Customs organization and operations
• Order preparation process
• Information system for the business in question
• Cargowise platform
• Information system for the business in question
• INES platform
• 3 - 5 years’ experience in a similar position