Facility & Residents Support

YOUR AGENDA:

• Coordinates the work of engaged FM companies and subcontractors
• Oversees and keeps an eye on all operations related to facility maintenance at the Belgrade Waterfront
• Takes ownership of all customer complaints and customer queries and tracking them through the system
• Collaborates with Facilities Managers to provide and maintain resident updates
• Works along with Building Managers daily to make sure tenants and residents are informed about any relevant issues
• Maintains administrative case management and tenant communication by keeping track of newly opened cases, reporting on their status and progress, and monitoring the expiration dates of ongoing cases
• Enables efficient communication between departments when it comes to client inquiries
• Helps in coordinating the actions of all parties involved in maintenance of facilities and resolving issues
• Confirms that the facility work plan has been finished within the deadlines set by the company
• Ensures that the corporate services SLA is followed consistently
• Evaluates and monitors budget expenses in compliance with the work schedule
• Delivers superior customer service to meet predetermined levels of customer satisfaction through prompt and expert problem-solving, product expertise, and status updates, as well as a readiness to assist in line with predetermined SLAs
• Creates daily, weekly, and monthly reports
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QUALIFICATIONS:

• Minimum 1 year of work experience (maintenance experience is an advantage)
• Driven to grow career in the region’s most significant real estate project
• Improved communication and organizational skills
• Responsibility, analytical and detail oriented
• Independence in carrying out tasks
• Knowledge of Microsoft Office packages (Word, PowerPoint, Excel)

WHAT WE OFFER:

• The opportunity to work on one of the most prestigious projects in the region
• Outstanding opportunities for professional growth and career development
• Work in an international environment

If you think you meet the above requirements and want to develop your career in a dynamic international company, send us your application.

Only shortlisted candidates will be contacted.