Mona Hotel Management, a hotel management company, is looking to select a Front Desk Agent – Receptionist (m/f) for its 4* property Mona Plaza in Belgrade. In addition to 170 rooms and suites and a large multifunctional convention and exhibition area of over 2000 m², the hotel also includes a cafeteria with a wide range of chocolate treats, a restaurant, wellness & fitness center and a two-level underground parking lot. Today’s location of Mona Plaza was the site of the first Serbian chocolate factory, founded in 1902.
- Make guests feel comfortable, welcome and taken care of throughout their stay at the hotel;
- Superb product knowledge at all times;
- Cashiering, check in, check out, answering phone calls, managing reservations, complaint handling;
- Upsell when appropriate;
- Maintain excellent timely communication with every hotel department;
- Other duties, as required.
Profile and requirements:
- Welcoming personality;
- Demonstrated enthusiasm and “can do” attitude;
- Professional and friendly behaviour: able to work in a team, proactive, courteous, dynamic, able to multitask in a fast-paced environment...
- Fluent in English, written and spoken;
- Previous experience in high end hospitality is an asset.
What you get:
- An opportunity to position yourself as a reliable member of the whole Mona Hotel Management group and its hotels.
- Creative team activities, supporting our values.
- Career advancement possibilities.
* have a look at other benefits by visiting our employer profile.
Start date: May 2021 / Location: Belgrade
Deadline for applications: 17.04.2021
Only short–listed candidates will be contacted.
Naša priča počinje 2003. godine kada je modna kuća Mona odlučila da uđe u svet hotelijerstva. Tada je preuzela prvi objekat, nakon kojeg su usledile i druge značajne investicije. Osam godina kasnije “hotelska priča” se razdvaja od modne, i tako 2011. godine nastaje Mona Hotel Management. Cilj kompanije ... Saznajte više
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