Mona Hotel Management, a hotel management company, is looking to select a Front Desk Agent – Receptionist (m/f) for its 4* property Mona Plaza in Belgrade. In addition to 170 rooms and suites and a large multifunctional convention and exhibition area of over 2000 m², the hotel also includes a cafeteria with a wide range of chocolate treats, a restaurant, wellness & fitness center and a two-level underground parking lot. Today’s location of Mona Plaza was the site of the first Serbian chocolate factory, founded in 1902.
Role:
- Make guests feel comfortable, welcome and taken care of throughout their stay at the hotel;
- Superb product knowledge at all times;
- Cashiering, check in, check out, answering phone calls, managing reservations, complaint handling;
- Upsell when appropriate;
- Maintain excellent timely communication with every hotel department;
- Other duties, as required.
Profile and requirements:
- Welcoming personality;
- Demonstrated enthusiasm and “can do” attitude;
- Professional and friendly behaviour: able to work in a team, proactive, courteous, dynamic, able to multitask in a fast-paced environment...
- Fluent in English, written and spoken;
- Previous experience in high end hospitality is an asset.
What you get:
- An opportunity to position yourself as a reliable member of the whole Mona Hotel Management group and its hotels.
- Creative team activities, supporting our values.
- Career advancement possibilities.
* have a look at other benefits by visiting our employer profile.
Start date: May 2021 / Location: Belgrade
Deadline for applications: 17.04.2021
Only short–listed candidates will be contacted.
Kompanija Mona Hospitality Management prve poslovne korake napravila je 2011. godine. Međutim, naša priča počinje mnogo ranije - 2003. godine, kada modna kuća Mona odlučuje da uđe u svet hotelijerstva. Te godine, Mona preuzima svoj prvi objekat, a nakon toga nastavlja sa drugim značajnim investicijama.…
Beneficije
- Kompanijski popusti
- Edukacija, profesionalni razvoj
- Hrana i piće
- Obuke, konferencije
- Nagrade, bonusi, pokloni
- Porodica i roditeljstvo
- Timska druženja
- Zabavni sadržaj
- Društvena odgovornost