Front Desk Agent – Receptionist

Mona Hotel Management, a hotel management company, is looking to select a Front Desk Agent – Receptionist (m/f) for its 4* property Mona Plaza in Belgrade. In addition to 170 rooms and suites and a large multifunctional convention and exhibition area of over 2000 m², the hotel also includes a cafeteria with a wide range of chocolate treats, a restaurant, wellness & fitness center and a two-level underground parking lot. Today’s location of Mona Plaza was the site of the first Serbian chocolate factory, founded in 1902.

Role:

• Make guests feel comfortable, welcome and taken care of throughout their stay at the hotel;
• Superb product knowledge at all times;
• Cashiering, check in, check out, answering phone calls, managing reservations, complaint handling;
• Upsell when appropriate;
• Maintain excellent timely communication with every hotel department;
• Other duties, as required.
• Reference: HOpPciuNG5HXLxM052B86A0c2u19vNx-tJbYTEOvaiE.

Profile and requirements:

• Welcoming personality;
• Demonstrated enthusiasm and “can do” attitude;
• Professional and friendly behaviour: able to work in a team, proactive, courteous, dynamic, able to multitask in a fast-paced environment...
• Fluent in English, written and spoken;
• Previous experience in high end hospitality is an asset.

What you get:

• An opportunity to position yourself as a reliable member of the whole Mona Hotel Management group and its hotels.
• Creative team activities, supporting our values.
• Career advancement possibilities.

* have a look at other benefits by visiting our employer profile.

Start date: May 2021 / Location: Belgrade

Deadline for applications: 17.04.2021

Only short–listed candidates will be contacted.