Front Office Manager - Menadžer recepcije

Viceroy Kopaonik, the first 5-star mountain resort in Serbia are looking for a:

Front Office Manager

to join their Team!

Place of work:

This role will be based full-time in Kopaonik, Serbia.

Reports to: 

Hotel Manager

As the Front Office Manager you will: 

• Ensures guests are welcomed and receive an outstanding level of customer service as per Viceroy Standards
• Plan, organise, assign and coordinate the daily activities of the Hotel and any special projects for the Front Office Team to ensure compliance with the ***** Hotel's Guest Service Standards. 
• Answer inquiries pertaining to Hotel services; registration of guests; and shopping, dining, entertainment, and travel directions 
• Meet and personally greets VIP Guests, whenever possible 
• Reviews the group sheets, event schedules and daily reports to ensure proper staffing of the Front Office, Guest Service and Concierge Team
• Evaluate Guest feedback, conducting through research to develop the most effective solutions 
• Prepare, distribute and present all Front Office reports that are required (daily, weekly, monthly, annually) 
• Regularly conduct Front Office Team Meetings to ensure the Team is well informed of relevant updates and information, using the opportunity to provide various trainings 
• Establish and maintain policies and procedures for the Front Office and interpret company policies for Team Members 
• Assign duties and shifts to the Team and observes performance to ensure adherence to Hotel policies and established operating procedures 
• Communicate and cooperate with other Department Heads to ensure coordination of activities 
• When necessary, perform the duties of your colleagues 
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Requirements:

• A minimum two years of experience as a Front Office Manager in a well-established and reputable Hotel, locally or internationally.
• A proven ability to lead and manage a strong and experienced team 
• re-opening experience preferred but not essential
• Excellent communication skills with fluency in both written and spoken Serbian and English
•  A positive, service-oriented attitude and ability to create a positive working environment  

Start date: December 2020

Please send your CV and recommendations from previous employers.