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Front Office Manager - Menadžer recepcije

KPI d.o.o.

Kopaonik, 36354 Raška

03.12.2020.

ugovor puno radno vreme

Viceroy Kopaonik, the first 5-star mountain resort in Serbia are looking for a:

Front Office Manager

to join their Team!

Place of work:

This role will be based full-time in Kopaonik, Serbia.

Reports to: 

Hotel Manager

As the Front Office Manager you will: 

  • Ensures guests are welcomed and receive an outstanding level of customer service as per Viceroy Standards
  • Plan, organise, assign and coordinate the daily activities of the Hotel and any special projects for the Front Office Team to ensure compliance with the ***** Hotel's Guest Service Standards. 
  • Answer inquiries pertaining to Hotel services; registration of guests; and shopping, dining, entertainment, and travel directions 
  • Meet and personally greets VIP Guests, whenever possible 
  • Reviews the group sheets, event schedules and daily reports to ensure proper staffing of the Front Office, Guest Service and Concierge Team
  • Evaluate Guest feedback, conducting through research to develop the most effective solutions 
  • Prepare, distribute and present all Front Office reports that are required (daily, weekly, monthly, annually) 
  • Regularly conduct Front Office Team Meetings to ensure the Team is well informed of relevant updates and information, using the opportunity to provide various trainings 
  • Establish and maintain policies and procedures for the Front Office and interpret company policies for Team Members 
  • Assign duties and shifts to the Team and observes performance to ensure adherence to Hotel policies and established operating procedures 
  • Communicate and cooperate with other Department Heads to ensure coordination of activities 
  • When necessary, perform the duties of your colleagues 

Requirements:

  • A minimum two years of experience as a Front Office Manager in a well-established and reputable Hotel, locally or internationally.
  • A proven ability to lead and manage a strong and experienced team 
  • re-opening experience preferred but not essential
  • Excellent communication skills with fluency in both written and spoken Serbian and English
  •  A positive, service-oriented attitude and ability to create a positive working environment  

Start date: December 2020

Please send your CV and recommendations from previous employers.

    KPI d.o.o. Beograd-Vračar

    • Srbija, Beograd, Resavska 23
    • PIB: 108174075
    • Matični broj: 20945630
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