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Konkurs je istekao.

Global EPOS Program Defect Manager

ICL Services and Solutions d.o.o.



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ICL Services is one of the leading outsourcing companies according to the International Association of Outsourcing Professionals’ annual rating (IAOP) and core partner of Fujitsu. Today, the company works with more than 80 major clients from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.

What we offer:

  • A full-time employment contracts
  • An opportunity to work on challenging projects with some of the world's largest Companies from UK, Western, Central Europe and Nordic countries

Compensation package:

  • Rewarding system with several types of Bonuses
  • Private health insurance
  • Day-off for the exam preparation
  • Day-off for Saint Patron’s Day (slava) also when it is on non-working day
  • Possibility to have up to 26 vacation days
  • Every newborn child receives a gift (300euros) from the Company
  • Possibility of international business trips

Opportunities for advancement within the Company:

  • 20% of employees got salary raise or carrier growth
  • Opportunity to participate in various corporate programs (MVP - mentoring program)
  • Interesting, creative, motivating, challenging and dynamic team-buildings 
  • A highly professional and very friendly team you will enjoy being a part of
  • Opportunity to be a part of socially responsible business (various activities to support our employees and community generally)

Human corporate culture:

  • 90% like the atmosphere in the company
  • 94% trust the professionalism of colleagues and ask them for help in difficult situations
  • Comfortable office
  • Overtime working hours are recorded and compensated

Must have:

  • Defect Management - a proven record of managing Defects within a complex technology programme
  • First class stakeholder management and engagement skills
  • Used to working for Demanding Customers


  • Retail Experience
  • Have worked with Primark or a high street fashion retailer

Key areas of responsibility:

  • Act as the primary Programme lead for Defect management
  • Review the Defect management process and update as necessary
  • Produce and maintain a Defect Management Plan for the EPOS Programme
  • Chair the daily Defect Management meeting
  • Set up a weekly meeting with key Stakeholders to prioritise Defects and to make recommendations on how Defects will be resolved
  • Maintain a Defect Log and supporting tools to ensure the delivery of the project /program partnership with the Customer and business units to ensure acceptance, closedown and handover to Service
  • Work with Service team on the resolution of pre and post hypercare incidents.  Manage workarounds that we are introducing as a result of known defects in a production release and manage the removal of workarounds that are in place
  • Ensure that there is a coherent and effective approach to the management of Defects across the EPOS Programme
  • Provide regular reports on defect statistics highlighting areas of concern
  • Provide input for the Internal Programme Review and Joint Delivery Review on a weekly basis 
  • Identify defect alignment issues and address these through a proactive and pre-emptive approach
  • Negotiate and agree the prioritisation of defects across all parties, with reference to the contractual definitions
  • Negotiate and agree defect fix dates with the Development Team
  • Negotiate and agree with the Release Management Team which defects will be packaged within respective releases and when they will be implemented
  • Agree and document potential defect workarounds with Business Change teams
  • Arbitrate between Development and Testing where issues with defect resolutions are identified
  • Update the Transformation Programme Manager with defect position and any changes that may impact committed plans
  • Coordinate input on defects and workarounds and ensure that this information is clearly communicated to key Stakeholders on an ongoing basis. 
  • Manage the defects lifecycle and ensures that the necessary risks are highlighted
  • Put together plans to manage and mitigate risks and ensure that the plans are understood, agreed and underwritten by all parties
  • Ensure that Defect related lessons are captured within the lessons learned process and improvements to processes are implemented for future deployments and change implementation    
  • Operates within defined working practices, ensuring compliance with local policy, procedure and methodology where this is in place
  • Ensure that formal review procedures are used
    Konkurs je istekao.

    ICL Services and solutions d.o.o.

    ICL Services posluje na međunarodnom tržištu od 2006. godine. Jedna je od najvećih i najstarijih ruskih IT kompanija koja je trenutno u top 100 svetskih kompanija koje u oblasti outsourcing-a i ključni partner Fujitsu kompanije.Danas kompanija “ICL Services” broji više od 1.000 zaposlenih koji uspešno sarađuju sa preko 80 krupnih klijenata iz 30 država sveta (Eurobank, Auchan, Kelly Services, British Petroleum, Australia Airline, Itella, Leroy Merlin), i pružaju…

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