Global Support Officer (ERP / Logistics)

The International Committee of the Red Cross (ICRC) is a neutral, impartial and independent humanitarian organization that works to protect and assist people affected by armed conflict and other situations of violence. To find out more about ICRC mission and its activities visit www.icrc.org

The Global Support Officer will be a member of the unit Supply Chain Support & Projects, in charge of developing and supporting ICRC's logistics division's information systems, knowledge management and learning & development.

S/he will be in charge to provide 3^rd level support to users of the ERP JD Edwards, deliver solutions to the software problems such as defects in functionalities and analyze/propose/deliver change requests. The Global Support Officer will work in a team as a part of the support structure based at ICRC Belgrade Shared Services Center (BSSC).

The Belgrade Shared Services Center is looking for a suitable candidate to fill the following position: Global Support Officer (ERP / Logistics)
Warehouse, Transportation, IMPEX, (Location Belgrade) 

MAIN TASKS

• Provides 3^rd level ERP support in the functional areas mainly of Warehouse, Transportation, IMPEX (Import/Export) Analyzes and resolves tickets escalated by 2^nd level support
• Reviews, analyzes and evaluates business and user needs and issues, as well as identifies the root-cause of issues
• Advises users on the best usage of the system and proposes new procedures or procedural changes
• Identifies and document requirements, defines scope and objectives and identifies system modifications as needed
• As Application Process Owner in the functional areas of Warehouse, Transportation, IMPEX, works closely with Business Process Owners to define functional gaps, propose process improvements and work on the optimization of the logistics processesDefines functional specifications for development and implement solutions
• Liaises with JD Edwards technical experts to complete specifications as well as with Finance and ICT 3^rd level support
• Analyzes data and produces reports for improved functioning of the system
• Coordinates work of the development teams
• Is responsible for test case preparation and execution as well as for coordination of User Acceptance Tests
• Contributes in the production of the project documentation and in the production of the user support documentation
• Shares knowledge and the best practices with process experts and users and helps in the standardization of the workflows
• Maintains and adjusts system setup, parameters and options
• Key interlocutor for level 2 regional support teams, BPO’s
• Reference: cASr6BlwW03iZxfX2q2fWhFWx9NU5Co6xRYdI3PbuNw.

REQUIRED PROFILE

• Economics, Business or Technical sciences background
• Minimum 5 years’ experience in using ERP system (JD Edwards as an asset)
• Minimum 2 years’ experience in ERP implementation/support function along with experience in:
  • 2^nd /3^rd line support
  • definition of functional specifications
• Experience in Warehouse, Transportation in a distribution organization
• Experience in logistics warehouse operations in international organizations
• Excellent command of English is a must, French is an asset
• Very good analytical skills along with the ability to convert business problems into IT solutions and advanced problem-solving skills
• Excellent communication skills, both verbal and written
• Strong history of continuous education and proven drive to increase skill set
• Well organized with the ability to handle multiple tasks and prioritize
• Team player, but eager to take initiatives and take ownership

ASSETS

• Experience in IMPEX
• Knowledge of SQL

WHAT WE OFFER

• A work and progressive professional development in an exciting international environment
• An inspiring opportunity to practice your profession in a humanitarian and multicultural organization
• Stimulating benefits package

If you are interested in this position, please send us your CV and Motivation letter exclusively in English.

Only shortlisted candidates will be contacted.