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Guest Relations Executive

Metropol Palace d.o.o.

Beograd, Bul. Kralja Aleksandra 69

22.10.2022.

ugovor puno radno vreme

Hotel Metropol Palace a Luxury Collection hotel by Marriot was originally opened in 1957. and ever since is one of the top five stars hotels, in Serbia and the Balkan. Its operation has welcomed numerous Hollywood stars and celebrities and the most important people that visited Belgrade. As a part of the group of hotels by Marriot operates on international standards.

A Shift Leader is a professional in charge of providing direct supervision and ensuring everything runs smoothly during their shift-based job. The duties include covering for absences from coworkers and managing cash drops off by employees when they're not working.

JOB DESCRIPTION 

  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards

Requirements and skills

  • Proficiency in English; knowledge of additional languages is a plus
  • Familiarity with hospitality industry standards
  • Computer literacy
  • A customer-oriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
  • Excellent organizational and time-management skills

    Metropol Palace d.o.o.

    Hotel Metropol prvobitno je otvoren 1957. godine i smatra se jednim od najluksuznijih hotela na Balkanu koji je tokom svog postojanja ugostio brojne beogradske doajene, kulturnu elitu i poznate strane goste. Metropol Palace hotel danas pripada brendu Luxury Collection koji je deo svetski poznate hotelske grupacije Marriott International Inc. i posluje po međunarodnim standardima. Hotel raspolaže sa 198 soba i 38 apartmana koji odišu modernim dizajnom ali stilski podsećaju na sredinu 20. veka kada…

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