Guest Service Clerk

Grand Casino Beograd is looking for candidates willing to take on position of:

GUEST SERVICE CLERK (Receptionist)

Short job description:

• To ensure the highest standards of efficiency, customer service and security at registration, check in, check out, wardrobe, call center, in reservation system and during all marketing activities and promotions
• To provide information and personal assistance to all guests regarding company services, including casino games, marketing activities, events and loyalty programs
• To maintain a courteous and hospitable manner when interacting with customers, guests and colleagues at all times
• To adhere to the policy of confidentiality within the department
• Reference: 7C0xrR4tzA1oWqZVHeBIMvJlO5ggT06F4AnHvuOqWS737U36Xw_bHoBnpDnJHmGm

We need:

• Good communication skills – both verbal and written, Serbian and English language
• Good PC skills (Word, Excel and Outlook are a must)
• At least one year of previous working experience, preferably in Hospitality industry, on same / similar position would be an asset, but not a must
• Ability to work weekends, night, AM and PM shifts, with prolonged standing hours
• Willingness to undertake an intensive ongoing training program

Competencies required:

• Customer Service
• Interpersonal Communication
• Teamwork
• Integrity and Confidentiality
• Flexibility & Adaptability
• Punctuality, Presence

We offer:

• Excellent work conditions in highly professional environment
• Regular trainings for gaining further knowledge
• Work as per highest international standards, in respectable, widely recognized company

If you are interested in this position and believe you can meet the desired requirements, please send a CV in English language electronically.

Ad is opened till filling the position.

Only short listed candidates will be contacted for interview. Please do not send copies of certificates, diplomas or personal documents.