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Help Desk Specialist - English language

Trizma d.o.o.

Beograd

do popune

ugovor puno radno vreme
Trizma d.o.o.

Trizma is a dynamic Business Process Service Provider, operating in South East Europe, offering to its global customers the next generation of outsourcing services.


ACCELERATE
 BEYOND is our approach to outsourcing in which we UNDERSTAND business of our clients and end user needs, EVOLVE the business processes and models and we ACCELERATE together to maximize the full business potential. We do all in a synergetic manner, achieving unique customer experience over time.

HELP DESK SPECIALIST - ENGLISH LANGUAGE

Position Summary

  • Help Desk Specialist works in a very dynamic, multilingual and customer-oriented business environment. HDA's first responsibility is to run the first-class technical support with the end user requiring attention. Using known solutions documented in the knowledge bases, the HDA works with customers to solve technical problems remotely, which can be procedures, software, hardware or operational.

Key Areas of Responsibility:

  • Positions primary responsibility will be to ensure that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement's (SLA’s) and customer satisfaction; Troubleshoots undocumented problems.
  • Allocates work load, trains new employees, and provides feedback for improvement; Acts as team leader on large, critical geographic territories, requiring the highest level of skills and experience to meet critical SLA’s
  • Position requires understanding of Managed Service Center operations and solid understanding of all MSC support tools
  • Position responsible for understanding of the end to end processes that underpin quality customer service; Conduct service audits

Candidate profile and qualifications:

  • Fluently in speaking and writing of English language
  • Technical degree in Computer science or higher level of IT knowledge with related experience in some of these fields:
  • General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar.
  • Advanced knowledge level of Windows OS; Advanced knowledge of the Internet including applications and protocols as well standard network monitoring and analyzing tools; advanced trouble-shooting skills with MS Office and standard applications (Virus Scanner, Adobe, Zip)
  • Responsible with good organizational skills
  • Highly motivated with team spirit
  • Not convicted or in a process of conviction

Preferred qualification:

  • MCSE – Microsoft Certified Systems Engineer
  • MCSA – Microsoft Certified Systems Administrator

Trizma is offering:

  • Long term employment opportunity for best performing candidates
  • Performing services for a multinational company
  • Dynamic and responsible position
  • Chance for a professional and personal development
  • Advancement opportunity
  • Paid training

Deadline for applications: until fulfilled

Trizma

Pozdrav iz Trizme!
Postani deo Trizma tima i podeli svoja znanja, veštine i poznavanje stranih jezika na projekatima koje vodimo.
Radimo na različitim aktivnostima u okviru Customer Care/Help Desk/Operations/Process Coordination/Data Analytics procesa. Radimo za kompanije iz raznih industrija. Za kompanije iz naše zemlje, iz Amerike, iz Nemačke, UK...Poznajemo i komuniciramo sa 54 zemlje širom sveta.
Cilj nam je da svako od nas učestvuje u kreiranju okruženja u kome svako ima mogućnost ... Saznajte više

Iskustva zaposlenih

"Počeo sam da radim 2016. godine na poziciji Specijalista za izveštavanje, a  ubrzo mi je ukazano poverenje i data  mogućnost da vodim tim za  izveštavanje. Ravnoteža između slobode i odgovornosti ... " Pročitajte celo iskustvo

Beneficije

  • TRIZMA BENEFIT KARTICE SA SPECIJALNIM POPUSTIMA KOD NAŠIH PARTNERA
  • TRIZMA BIBLIOTEKA
  • NOVOGODIŠNJI PAKETIĆI ZA MALIŠANE
  • POKLONI ZA NOVOROĐENE BEBE
  • POKLON ZA ROĐENDAN
  • POKLON I PROSLAVA ZA JUBILARNE GODIŠNJICE RADA U KOMPANIJI
  • NOVOGODIŠNJA ŽURKA
  • DOGAĐAJI I AKTIVNOSTI KOJI SE ORGANIZUJU SVAKOG MESECA U CILJU DRUŽENJA ZAPOSLENIH
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