We are looking for a Help desk specialist with exceptional customer service skills to provide quality technical support. If you like working in a dynamic, multilingual environment and you have ability to absorb and retain information quickly as well as to present ideas in user-friendly language, then you are the one we are looking for!
We are offering:
- Career and skills development opportunities and trainings
- An international and diverse work atmosphere
- A competitive salary packages
- Trizma benefit package (a day off and a present for birthday, various discounts etc.)
- Casual workplace environment
- 40-hour work week
We are looking for:
- Fluency in speaking and writing of English language
- Technical degree in Computer science or higher level of IT knowledge
- Experience in some of the following fields is preferred: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar.
- Advanced knowledge level of Windows OS
- Ability to troubleshoot hardware and software issues
- Analytical and problem-solving abilities
- Exceptional customer service orientation and team spirit
Duties and responsibilities:
- Talking customers through basic problem-solving processes
- Ensuring that customer faults are being worked in a manner that will result in the achievement of customer Service Level
- Agreement's and customer satisfaction
- Troubleshooting undocumented problems
- Allocating workload, assisting new employees and providing feedback for improvement
- Understanding the end to end processes that underpin quality customer service
- Conducting service audits
Pozdrav od Mplus Serbia tima! Mplus grupa oformljena je od strane evropskih lidera u okviru Business Proces Outsourcing (BPO) industrije. Samim tim, dugogodišnje lokalno poznata Trizma se priključila istoj. Naša mreža okupila je preko poznavaoce preko 30 jezika i saradnike u preko 56 zemalja. Negujemo radnu atmosfteru gde svako može da pokaže ideje i razvija se u smeru svoje vizije. Verujemo u vrednost raznolikosti, kao i učenje kroz deljenje iskustava. Ukoliko govorite i jezike kao što su: engleski,…
Iskustva zaposlenih
"Trenutno sam na poziciji kontakt centar menažera, a počela od korisničke podrške pre malo više od 10 godina.
Mplus mi je kroz godine dao prostora za razvoj karijere, to je ono što motiviše mene i ... " Pročitajte celo iskustvo
Beneficije
- Obuke, konferencije
- Edukacija, profesionalni razvoj
- Zabavni sadržaj
- Kompanijski popusti
- Porodica i roditeljstvo
- Nagrade, bonusi, pokloni
- Timska druženja
- Zdravlje