Title: Hospitality Customer Success Manager
Location: Belgrade, Serbia
Position Summary & Key Areas of Responsibility:
- Partner with our clients to deliver successful outcomes and experiences by:
- Delivering and communicating return of investment for our clients, throughout the customer lifecycle
- Being the trusted partner for the customer on use-case and product functionality
- Quarterbacking experiences by various cross-functional teams at NCR, on behalf of the customer
- You will be on the front line, working directly with our customers in the EMEA, APAC and LATAM regions. The Customer Success Manager will provide proactive outreach to customers to insure success with NCR products and services, collaborate with internal teams to insure customer issues are resolved quickly with a high level of satisfaction and be a resource to assist customers in optimizing businesses outcomes
Basic Requirements:
- Bachelor’s Degree
- 3-5 years of related experience in Customer Success, Account Management, Business Development, Sales Operations or another client-facing with technology companies
- Fluent in German and English
- Strong organizational and analytical skills with attention to detail and accuracy
- Advanced experience of Microsoft products, including Excel, Word and Power point.
- Ability to get up to speed quickly with proprietary applications and emerging technology
Preferred Qualifications:
- Passion for working with customers and helping them succeed
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
- Ability to work independently and problem solve with little direction.
- Strong interpersonal ability to effectively communicate (both written and verbally) technical information and the results of analysis at all levels of the organization
LEAN Six Sigma related knowledge and experience is considered an advantage
NCR d.o.o. Beograd
- Srbija, Beograd, Španskih boraca 75
- PIB: 107153981
- Matični broj: 20764406
