The International Committee of the Red Cross (ICRC) is a neutral, impartial and independent humanitarian organization that works to protect and assist people affected by armed conflict and other situations of violence. To find out more about ICRC mission and its activities visit www.icrc.org

The ICRC ICT division is responsible for designing, implementing and supporting ICT solutions for more than 13'000 of its employees worldwide.The Belgrade Shared Services Center (BSSC)is created to providea 24x7 ICT support service to the ICRC worldwide operations.

The BSSC is looking for a suitable candidate to fill the following position ICT System Engineer – L2 System Administrator

MAIN TASKS

Ensures the ongoing management and smooth operations of the ICRC IT infrastructure
Maintains and resolves issues related to the different systems hosting the solutions used by the user community and participates in production move
Ensures service quality, productivity and security, while respecting operating methods defined within the ICT
Provides the end-user support and resolves end-user problems escalated from L1 team
Readiness to work in shifts (approximately one week of night shifts per 4-month cycle)
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REQUIRED BASE PROFILE

Information Technology Engineer degree (or equivalent)
Minimum 5 years of professional experience in the IT field, with minimum 3 years of System administration
Excellent knowledge of Microsoft infrastructure based on Windows Server 2012 or newer, Active Directory management and Microsoft based infrastructure management tools (SCOM, SCCM)
Certification

MCSA, MCSE (or equivalent) is a plus
ITIL (or equivalent experience) is a plus

Good knowledge of virtualization platforms (VmWare vSphere 6.7 and Hyper-V)
Good knowledge and proven experience with Windows 10 platform
Experience with enterprise backup solutions
Good understanding of automation is a plus (PowerShell, VRA, Ansible, TFS)
Familiarity with Linux eco-system (RedHat environment) is a plus
Good understanding of network management and security aspects
Excellent knowledge of the English language (written and spoken)
Affinity for teamwork and strong collaborative attitude
End-user service oriented, well-organized, open-minded and adaptable
Able to work under pressure and manage crises with discernment

WHAT WE OFFER

A work and progressive professional development in an exciting ICT environment using the latest technologies
An inspiring opportunity to practice your profession in a humanitarian and multicultural organization
Stimulating benefits package

If you are interested in this position, please send us your CV and a Motivation letter in English.

Only short listed candidates will be contacted.

Medjunarodni komitet Crvenog krsta

The International Committee of the Red Cross (ICRC) is a neutral, impartial, and independent humanitarian organization that works worldwide to protect and assist people affected by armed conflict and other situations of violence. To find out more about ICRC’s mission and its activities visit www.icrc.org. The ICRC has been working in this part of Europe since the early 1990s. The organization strives to respond to the needs remaining from armed conflicts in the region. In particular, it seeks…

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