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IT Service Desk Technician

Ellis Enterprises East d.o.o.

Remote position

01.12.2020.

ugovor puno radno vreme dostupno osobama sa invaliditetom

Over 150 years ago, Dr. John Ellis developed a petroleum-based lubricant for steam engines, and ever since, Valvoline has worked to repeatedly innovate and bring only the highest quality motor oils, lubricants and cleaners to market. We are building the world’s leading engine and automotive maintenance business and our vow is to bring “Hands On Expertise” for the benefit of our customers every day, moving the business forward with speed and excellence.

 

In support of the European Valvoline organization, we are hiring:

 

IT service desk technician

(remote position)

 

Purpose of the role

Serve as the first point of contact for user support through phone, email, chat and or self-service. Resolve customer PC issues. Perform remote troubleshooting and diagnostics through a combination of questions to customer, utilization of tools. Determine the best solution to resolve the customer PC issues by utilizing knowledge base articles and follow escalation process to provide resolution for the customer.

 

Responsibilities 

  • Serve as the first point of contact for user support through phone, email, chat and or self-service.
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Escalate unresolved issues to the next level of support personnel through documented process
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs within ServiceNow
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures 

 

Requirements

  • Min 6 months - 1 year experience as an IT Service desk technician
  • Good understanding of computer systems, mobile devices and other tech products. Windows 10, MAC OS, Office365 and other various applications
  • Ability to diagnose and resolve basic technical issues, utilize knowledge base 
  • Proficiency in English, Additional Languages a Plus
  • Excellent communication skills
  • Customer focused

 

We aim to give our candidates the best experience possible. This means we will only get in touch if you have been shortlisted for the role.

    Ellis Enterprises East doo Kruševac

    Naša tradicija potiče od davne 1866. godine kada je Dr. Džon Elis u nedostatku odgovarajučih lubrikanata za parna vozila izumeo prvi petrolejski lubrikant koji može da podnese veoma visoke temperature i štiti mašinu vozila. Nakon godina korišćenja parnih mašina prešli smo na benzinske motore, a Valvoline 1918 pravi prvo motorno ulje koje eliminiše potrebu za još 18 posebnih lubrikanata. 1954. godine u skladu sa V8 motorom Valvoline razvija…

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