IT Support Engineer - Telenor banka

Belgrade

Responsibilities:

• Responsible for the execution of all activities related to the operation, maintenance, troubleshooting and support of IT system (applications, services and business processes), in order to support the business line.
• Analysing/solving issues reported from front-line groups that support external and internal customers
• Participate in troubleshooting and triage of issues with different teams and vendors to drive towards root cause identification and resolution
• Participates in the resolution of all operational tasks related to the resolution of performance issues / incidents that may occur on systems.
• Develops operational instructions and procedures to improve IT support.
• Document resolutions, processes and update knowledge base articles

Requirements:

• Relevant education in the field of IT, University degree will be considered as advantage
• At least 1 year experience in banking and IT
• Knowledge of IT systems, architectures and services
• Knowledge of SQL will be considered as advantage.
• Fluent in English
• Ability to communicate with various technical and non-technical staff

We offer:

• Working in a dynamic environment allows to freely express opinions, ideas and inspire new ways of doing things
• Competitive terms and conditions
• Be part of a highly competent and collaborative environment

Please apply by 18.12.2018.