Implementation Coordinator US

Trizma is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.

Position Summary

The Implementation Coordinator manages delivery and installation of NCR, customer procured and third party products and services for NCR’s customers. The IC is a key member of the NCR project team responsible for coordinating the successful delivery of equipment and installation of the contracted services!

Key Areas of Responsibility

• Develop or assist in the creation and ongoing management of the rollout schedule
• Update, track, and adjust the rollout schedule on a timely basis
• Recognize, document, and implement process/project improvements
• Create installation scheduling requests and ensure that all customer installation/deployment activity is scheduled and completed to the customer’s satisfaction and per statement of work
• Responsible for updating database with equipment and services data
• Ensure that the requested site level activities are scheduled within standard process time frames
• Provide the required delivery dates and locations for subsequent rollout or destination deferred orders to the Deployment Services centers
• Coordinate with other vendors as needed for delivery of equipment or services
• Escalate issues with maintaining the rollout schedule, as needed, and manage to closure
• Ensure any necessary billing data is provided to the appropriate parties
• Revenue outlook by customer and revenue deferral release as defined by customer
• Establishes and maintains communications with project team. A project team may include representatives of the customer, sales, BU, Project Management, Staging, Service Account Management, CS and any third-party partner(s)
• Participates in scheduled meetings with key team members to review project feedback, tasks, action items and lessons learned
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Requirements

• High school degree
• Advanced knowledge of Microsoft Excel and Outlook
• Advanced knowledge of the English language and excellent written and verbal communications skills
• Ability to work in a fast-paced, multi-tasking environment
• Good time management and organizational skills

There is no need for previous experience, as long as you are ready to learn and have fun during that process!