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Italian Technical Support Analyst

Pool4Tool

Beograd, Bulevar Milutina Milankovica 1z

09.02.2022.

ugovor puno radno vreme 1, 2. i 3. smena online intervju za posao

JAGGAER is the world’s leading provider of comprehensive spend management solutions with 2,000 customers connected to a network of 3.7 million suppliers in 70 countries, served by offices located in North America, Latin America, throughout Europe, the United Kingdom, Australia, Asia and the Middle East.  JAGGAER offers complete SaaS-based Source-to-Pay solutions with advanced capabilities and embedded intelligence to transcend the customer experience and simplify the complex enabling unparalleled adoption and customer outcomes.  JAGGAER has pioneered spend solutions for over two decades and continues to lead the innovation curve by listening to customers and analyzing the market. Our solution suites are trusted by the world’s largest manufacturing, education, healthcare, pharmaceutical, retail, consumer package goods, transportation & logistics, business services, construction, utility companies, and public service organizations. www.JAGGAER.com

ITALIAN TECHNICAL SUPPORT ANALYST

Open positions located in our Belgrade, Serbia office

Position overview:

  • Supporting and handling technical issues for our customers and their suppliers in our company software
  • The connection point between customers and other departments (Development, Project management, Professional services, etc.)
  • Analyzing customer and project-specific interfaces and workflows
  • Customer relationship and escalation management on your own responsibility
  • Responsible for processes and knowledge of inhouse-solutions
  • Work is organized in weekly shift rotation and the weekly night shift comes two to three times a year
  • Clear progress path

Position Requirements:

  • Excellent written and verbal skills in English and Italian are mandatory
  • Good understanding of business processes and proficient computer skills 
  • Strong customer focus, communication skills and high stress-resistant
  • Ability to learn quickly and willingness to do so
  • Creative, solution-oriented, and able to work autonomously

We offer: 

  • A positive work environment in a young and motivated team
  • Short communication channels and room for your creative ideas
  • Education, coaching and support for your personal development
  • An international, professional environment with exciting opportunities
  • Private Health Insurance, FitPass, etc.
  • A modern office in New Belgrade

Apply now and be part of our success! Please provide CV in the English language.

* Prior to an offer of employment your name will be checked against regulatory and law enforcement lists of individuals who are restricted parties under applicable law and regulations. Your data will be processed and stored in JAGGAER systems hosted in the Netherlands and/or Belgium for purposes of these required screening activities. All data will be deleted after three months.

    Ovaj poslodavac odgovara na vaše prijave

    JAGGAER / Pool4Tool

    JAGGAER is the world’s largest independent spend management company, with over 2,000 customers connected to a network of 4 million suppliers in 70 countries, served by offices located in North America, Latin America, throughout Europe, the United Kingdom, Australia, Asia, and the Middle East.  JAGGAER offers complete SaaS-based Source to Pay eProcurement solutions with advanced Spend Analytics, Sourcing, Supplier Management, Contract Lifecycle Management, Savings Tracking, and intelligent ... Saznajte više

    Iskustva zaposlenih

    "I started my career at Jaggaer as part of an international Data, Analytics, and ML team. In addition to professional and personal development and the opportunity to work on various and interesting projects, ... " Pročitajte celo iskustvo

    Beneficije

    • MENTORSHIP PROGRAM
    • FOOD AND DRINKS
    • WELLNESS
    • WORK EQUIPMENT PROVIDED
    • WORK FROM HOME
    • ADDITIONAL DAYS OFF
    • FAMILY & PARENTHOOD
    • FLEXIBLE WORKING HOURS
    • PRIVATE HEALTH INSURANCE
    • EDUCATION, PROFESSIONAL DEVELOPMENT
    • AWARDS, BONUSES, GIFTS
    • TEAM BUILDING
    • TRAININGS, COURSES, CONFERENCES
    Više o poslodavcu

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