KICKSTART - Consumer Services Specialist - intern

Support the consumer services team in managing VAS (Value Added Services) and digital services and contribute to providing the best customer experience. Continuously monitoring potential gaps between ambitions, forecasted and actual performance, interpreting it and suggesting areas of improvements. You are expected to ensure timely and quality input and support for the achievement of team’s and company goals.

What we will expect from you:

• Be proactive owner of respective digital and VAS services categories, contributing to fulfillment of main team and company KPIs.
• Provide support from business perspective to customer care and tech support teams.
• Contribute to preparation, analysis and distribution of relevant documentation, maintaining and updating periodical reports to management, relevant stakeholders, finance sector, service partners etc.
• Identify reporting automation opportunities and implement activities that will support fast and automated report delivery.
• Cooperate with other teams and sectors (e.g. marketing and tech) to provide the best services and customer experience.
• Reference: qOWUxWkHGFp_6s7oIbUOmPjei2rjYbeXjOcpyJHZUdBqzCJ5Vu7efyNYWi2gz_WR

For a good start, you will need:

• University degree or in final year
• Good knowledge of Excel and PowerPoint.
• Strong logical reasoning.
• Structured and analytical.

Why we think you should apply:

• Paid internship in duration of 9 months & career development opportunities
• Mobile phone and tariff package with unlimited internet
• Opportunity to participate in business decision making process of a large multinational company
• Working in a dynamic environment which allows you to freely express opinions, ideas and inspire new ways of doing things
• A unique and inspiring atmosphere full of talented people willing to share their professional knowledge

Please include your references in your CV, as reference check is an integral part of our selection process.

We hope to meet you soon!