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We are looking for a motivated, talented and committed Customer Engagement Intern to join our team within Customer Relationship Management department.
Customer Relationship Management in Telenor is about engaging customers to provide value to the business. We focus on data and insights to provide personalized experience to customers. We craft and deliver campaigns and communication that drive customer interaction with us.
Your responsibilities:
- Assist CRM team members in every-day activities and achieving company targets
- Analyse customer behaviour, present results and suggest actions to meet company KPIs
- Provide support in the growth of digital engagement platform on My Telenor App
- Coordinate communication with partners upon request
- Collaborate with other departments across company to support customer engagement
- Work hand in hand with colleagues dealing with analytics and data science to capture engagement opportunities from available customer data
For a good start you will need:
- University degree in Economics, Organizational Sciences, Engineering or similar
- Strong analytical skills, with problem-solving attitude and critical thinking
- Solid presentation skills
- Working experience with MS Office tools
- Proficient in both spoken and written English
- Personal skills: positive, self-motivated, result-driven, curious, self-learner
You will enjoy:
- Paid internship & career development opportunities
- Mobile phone and tariff package with unlimited internet
- Opportunity to participate in business decision making process of a large multinational company
- Working in a dynamic environment which allows you to freely express opinions, ideas and inspire new ways of doing things
- A unique and inspiring atmosphere full of talented people willing to share their professional knowledge
Please include your references in your CV, as reference check is an integral part of our selection process.
We hope to meet you soon!
Yettel d.o.o.
Yettel je deo e& PPF Telekom Grupe, koja je nastala iz partnerstva PPF Grupe i Emirates Telecommunication Group („e&”). e& PPF Telekom Grupa usmerena je na pružanje vrhunskog korisničkog iskustva u oblasti telekomunikacionih i digitalnih usluga u zemljama Centralne i Istočne Evrope. Yettel, deo e& PPF Telekom Grupe, ima skoro tri miliona korisnika u Srbiji i do marta 2022. godine poslovao je pod imenom Telenor Srbija. Kompanija je prisutna na tržištu od 2006. godine i trenutno…
Iskustva zaposlenih
"Odabrao sam Yettel kako bih se upoznao sa radom korporacije. Zanimalo me je kako funkcioniše komunikacija i rad u tako velikom sistemu. Najviše me je iznenadila posvećenost ljudi u timu da mi na…"Pročitajte celo iskustvo
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