Logistics Support Operator – French Language (m/f)
Belgrade
If you are interested in providing an excellent customer experience and working in a diverse and fast-growing environment, do not hesitate to learn more about this vacancy.
Your Role:
You will be responsible for first-line support to our regional companies and efficiently resolving all requests and queries. Together with the team, you will build improvement possibilities in order to offer the best quality and efficiency in the service provided.
Key Responsibilities:
- Providing outstanding customer support by offering first line assistance to customers with all possible queries in regards to logistic service provided
- Offering exceptional service via direct contact, demonstrating accountability and efficiency
- Ensuring all necessary changes are made in the system
- Following established guidelines in order to achieve the best possible quality of service offered
- Ensuring data protection and data accuracy for all customer related information
Your skills and experience:
- Excellent knowledge of the English language
- Intermediate knowledge of French language
- PC literate (Word, Excel, Outlook, Internet)
- Minimum high school diploma
- Ability to follow defined processes and procedures
- Customer service orientation
We offer exciting position in a dynamic and motivated team, development possibilities and a nice working atmosphere.
With more than 73,000 employees at 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the sea freight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based supply chain management services.
Kuehne + Nagel is operating three Shared Service Centers (SSC) worldwide. The Shared Service Center EMEA, based in Belgrade, is serving the regions Western Europe, Middle East and Africa as an internal service provider, being responsible for the handling and execution of operational tasks within the organization. The SSC Belgrade was founded in 2009, with a significant growth since then and nowadays employs more than 1.400 employees for more than 40 different countries in Western Europe, Middle East and Africa. The SSC performs global and standardized processes mainly back office tasks, for the internal customers.
In 1890, August Kuehne and Friedrich Nagel founded Kuehne+Nagel in Bremen, Germany. Since then it has grown into one of the world's leading logistics providers. Today, the Kuehne+Nagel Group has approximately 76,000 employees at some 1,400 locations in over 100 countries. We deliver integrated solutions throughout the supply chain that turn companies’ logistics challenges into a competitive advantage. We are financially strong, stable, independent, and our global network, cutting-edge IT systems,…
Iskustva zaposlenih
"Starting as an operator in a logistics company, I immersed myself in learning and helping others grow. Through dedication and hard work, I progressed to managerial roles, focusing on developing my team. ... " Pročitajte celo iskustvo
Beneficije
- Education, professional development
- Fun & entertainment
- Health and wellbeing
- Work equipment provided
- Awards, bonuses, gifts
- Sport and fitness
- Private health insurance
- Work from home
- Organized transport
- Parking available