Software Support Engineer I

Software Support Engineer I is the primary interface with the customer (assisted and self-support) to diagnose and resolve problems, match the customer to the right offering, recommend and train customers how to best use the offerings and provide other value-added services.

• The role applies defined practices, procedures and company policies to troubleshoot and resolve known issues and address routine customer questions
• Identifies, communicates and potentially participates in process improvements
• Receives detailed instructions on most assignments; follows established procedures on routine work
• Frames, updates and re-uses knowledge and provides input to existing knowledge or frames the problem to be solved
• Creates knowledge content (articles) when they have a known solution that is not documented
• Reference: NilzJuy41YD4lMGhX3dcRtGr4HK6Xme9tuR7LsvDKegDGkMhWKXfU06CerEssJaO

What we expect from you:

• 2-3 years in an online banking, software support or technical services environment
• Technical understanding of software development and associated processes
• Excellent oral and written communication skills, a strong customer orientation and good organizational skills
• Fluency in speaking and writing of English language
• Process orientated, self-motivated and creative
• Able work well under pressure
• Able to work independently, yet maintain great relationships with peer team and cross-team members
• Able to multi-task
• Willingness to work afternoon shifts (2 pm - 10 pm and 6 pm - 2 am) Monday to Friday

Preferred qualifications:

• Help desk or call center experience in a SAAS environment Financial Institution online banking and mobile support Quicken, Quickbook, Business Banking, Payments, Money Movement or Online Transaction Experience

What you will get from us:

• Hybrid model of work
• Working hours from 2pm - 10pm / 6pm - 2am
• Opportunity to develop skills through organized training
• Work in a large, international team
• Work in modernly equipped offices located in the heart of the business centre in New Belgrade
• Advancement opportunities/Career development
• This is fixed term 12 month engagement

If you want to give yourself a try in the new role, apply with your CV in English and join us!

Only shortlisted candidates will be contacted. Good luck!