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Operations – Customer Service Representative (English speaking)

Brisqq LTD.

Novi Sad

01.12.2021.

ugovor puno radno vreme 1. smena dostupno osobama sa invaliditetom

Brisqq provides local logistics-as-a-service, enabling retailers to offer same day (or future date) deliveries and returns in 1-hour timeslots. Our technology takes the pain out of delivery for retailers by connecting them with local, crowdsourced, freelancers, providing 100% visibility over deliveries (live tracking). Our state-of-the-art security features ensures ultimate peace of mind.

We have done 100k+ of deliveries to date in London and count some of the largest names in retail (across a wide variety of retail sub-sectors) as our customers.

We are looking for: Operations – Customer Service Representative (English speaking)

Role:

  • Answer customer enquiries (phone and email support) in an efficient and timely manner to guarantee customer satisfaction with every enquiry
  • Keep accurate records and document customer service actions and discussions
  • Actively and diligently monitor and provide customer feedback to relevant departments internally
  • Optimise operations through innovation and process development
  • Collaborating closely with other departments within operations to drive progress

Requirements:

  • Prior customer service experience (or experience in a similar role)
  • Excellent communication skill in English (Both Written and Verbal)
  • Must love providing excellent customer service and going the extra mile
  • Exceptional organizational skills and attention to detail
  • Driven and confident personality, who can keep a cool head in a crisis
  • Entrepreneurial mindset and a willingness to get your hands dirty
  • Experience with Microsoft Office, especially Excel, and a keen eye for data
  • Experience with retail and logistic support will be advantage

Benefits

  • Competitive salary (negotiable based on experience)
  • Become one of the early employees of a fast-growing, exciting startups disrupting the logistics landscape

NOTE: Working hours - work in shifts.

If you are interested in this job position, please send your CV electronically.

    Brisqq LTD.

    • Ujedinjeno Kraljevstvo, Inostranstvo, 26 Underwood Street, 2nd Floor, London
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