Operations – Customer Service Representative (English speaking)

Brisqq provides local logistics-as-a-service, enabling retailers to offer same day (or future date) deliveries and returns in 1-hour timeslots. Our technology takes the pain out of delivery for retailers by connecting them with local, crowdsourced, freelancers, providing 100% visibility over deliveries (live tracking). Our state-of-the-art security features ensures ultimate peace of mind.

We have done 100k+ of deliveries to date in London and count some of the largest names in retail (across a wide variety of retail sub-sectors) as our customers.

We are looking for: Operations – Customer Service Representative (English speaking)

Role:

• Answer customer enquiries (phone and email support) in an efficient and timely manner to guarantee customer satisfaction with every enquiry
• Keep accurate records and document customer service actions and discussions
• Actively and diligently monitor and provide customer feedback to relevant departments internally
• Optimise operations through innovation and process development
• Collaborating closely with other departments within operations to drive progress
• Reference: CR4i_pScnK3TszjT3TP9MOaPYbAZ5cyE-GE1RyaqkpTv03gc6X6BdYYco6_SOiRz

Requirements:

• Prior customer service experience (or experience in a similar role)
• Excellent communication skill in English (Both Written and Verbal)
• Must love providing excellent customer service and going the extra mile
• Exceptional organizational skills and attention to detail
• Driven and confident personality, who can keep a cool head in a crisis
• Entrepreneurial mindset and a willingness to get your hands dirty
• Experience with Microsoft Office, especially Excel, and a keen eye for data
• Experience with retail and logistic support will be advantage

Benefits

• Competitive salary (negotiable based on experience)
• Become one of the early employees of a fast-growing, exciting startups disrupting the logistics landscape

NOTE: Working hours - work in shifts.

If you are interested in this job position, please send your CV electronically.