Order Management Supervisor

Order Management Supervisor

Responsibilities:

• Receives, processes and tracks status of customers orders through the entire system
• Resolves problems related to transportation, logistics systems, imports or exports and customer issues
• Communicates requirements and general customer needs through organization
• Prepares documentation for import and export
• Provides time frames and sets client expectations
• Closely cooperates with production planning and material planning to ensure full delivery
• Provides support in procurement of components and packaging for production
• Monitors/evaluates forecasts and makes adjustments
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Your Profile:

• University degree in Economics/Logistics
• 2 years experience in Customer Service environment is advantage
• Fluency in English
• Advanced Excel skills
• Working experience with ERP systems is advantage 
• Know-how and background in Lean Supply Chain Management 
• Experience of statistical reporting, forecasting and understanding of financial and operational impacts of forecasting
• Good communication skills, self starter and self motivated

For more information about NORMA Group please visit: normagroup.com