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The International Committee of the Red Cross (ICRC) is a neutral, impartial and independent humanitarian organization that works to protect and assist people affected by armed conflict and other situations of violence. To find out more about ICRC mission and its activities visit www.icrc.org

The Digital Learning Production Centre works closely with the ICRC Learning and Development Division in producing Digital Learning Resources like micro-learning modules, responsive modules, tutorials, short animations, training videos, etc.

ICRC’s Digital Learning Production Centre is seeking a creative, highly motivated and detail-oriented, Quality Assurance Analyst with experience in testing to ensure that all our courses, materials and components developed by our production centre are aligned with the quality guidelines.  If you are passionate about adult learning, fluent in English and have a solid level of required skills, or high motivation to develop in this niche area of Quality Assurance, this job is for you!

The BSSC is looking for a suitable candidate to fill the following position on a short-term assignment, 12 months with possible extension:


(location Belgrade) 


  • Perform eLearning modules functional and editorial quality assurance
  • Define global QA strategy and processes
  • Audit bug reports and tasks submitted by the Team; create guidance material
  • Collaborate during eLearning testing pilot, monitor test results, identify issues
  • Recreate training environment for testing purpose
  • Cross-platform testing across a range of desktop browsers and mobile devices
  • Collaborate with Team members on layout, editing and review of finish product


  • Bachelor’s degree in Education (distance learning), Computer Science or relevant background
  • 2-4 years’ experience in adult learning development, training design and delivery
  • Strong organizational skills, pragmatic and solution oriented
  • Excellent verbal and written communication skills in English language
  • Advanced IT skills and strong knowledge of web-delivered content:
    • Web browsers (Internet Explorer, Chrome, Firefox etc.); Web technologies (HTML, Flash, etc.)
    • Desktop operating systems, i.e. Windows, Mac OS
    • Mobile operating systems, i.e. iOS, Android
    • Mobile devises types - smartphones, tablets etc.
  • Knowledge in user experience (UX) Design, eLearning ergonomics and Visual design
  • Knowledge in Responsive design
  • Experience of developing support materials for technical systems
  • Experience of providing customer support/service
  • Experience working with LMS systems an advantage
  • Flexible, systematic, proactive and with good relationship-building skills
  • Very good analytical skills, able to work in teams as well as independently and open to innovative approaches


  • A work and progressive professional development in an exciting international humanitarian environment
  • An Agile working environment with opportunities to explore and contribute in various tasks and responsibilities
  • An inspiring opportunity to practice your profession in a multicultural organization
  • Stimulating benefits package

If you are interested in this position, please send us your CV and Motivation letter exclusively in English.

Only short-listed candidates will be contacted.

Deadline for applications is 21.02.2020.

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