Quality Assurance Expert
Belgrade
For the good start, you will need:
- University / Colleague degree (preferably from Telco/IT area)
- Five years of experience in relevant Telco/IT area
- Fluency in English both oral and written
- Excellent analytical skills
- Flexible attitude and openness to new ideas
- Shows respect to alternative viewpoints
- High energy level, capable of energize others
- Goal and Business oriented mindset
- Customer centric mindset
Your responsibilities:
- Accountable for quality of existing and new services, products and systems provided by TnCO and other managed service partners as a part of cross-functional teams
- Correlation between customer experience and technical KQIs
- Selecting target KQIs to measure availability and the right quality of the service
- Network Quality KPIs definition and follow up
- IT Infrastructure/BSS Service quality follow up
- Setting targets for quality of service as a part of cross-functional teams
- Initiate quality improvement activities
- Systems and services performance management and reporting in coordination with TnCO
- Cooperation with other parts of the BU organization on process-oriented cross-functional work
- Handling / controlling the service quality cooperation with TnCO
- Analyzing network quality trends
- Analyzing FLS and BSS quality trends
- Analyzing capacity utilization
- Service quality incidents mgmt.
You will enjoy:
- Working in comfortable and functionally equipped working space
- Attractive salary package including benefits such as company phone and number with unlimited internet and annual health check
- Friendly and dynamic team who will support you from the beginning
- Be part of a highly competent and collaborative environment
Please apply by 22.07.2019.
Yettel je deo e& PPF Telekom Grupe, koja je nastala iz partnerstva PPF Grupe i Emirates Telecommunication Group („e&”). e& PPF Telekom Grupa usmerena je na pružanje vrhunskog korisničkog iskustva u oblasti telekomunikacionih i digitalnih usluga u zemljama Centralne i Istočne Evrope. Yettel, deo e& PPF Telekom Grupe, ima skoro tri miliona korisnika u Srbiji i do marta 2022. godine poslovao je pod imenom Telenor Srbija. Kompanija je prisutna na tržištu od 2006. godine i trenutno zapošljava…
Iskustva zaposlenih
"Odabrao sam Yettel kako bih se upoznao sa radom korporacije. Zanimalo me je kako funkcioniše komunikacija i rad u tako velikom sistemu. Najviše me je iznenadila posvećenost ljudi u timu da mi na najbolji ... " Pročitajte celo iskustvo
Beneficije
- Edukacija, profesionalni razvoj
- Wellness
- Sport i rekreacija
- Dobrovoljno zdravstveno osiguranje
- Dodatni slobodni dani
- Fleksibilno radno vreme
- Nagrade, bonusi, pokloni
- Obezbeđena oprema za rad
- Porodica i roditeljstvo
- Obuke, konferencije
- Hrana i piće
- Otkup opreme
- Rad od kuće
- Društvena odgovornost