RES and TKT Support Specialist

We are the national airline of the Republic of Serbia. We are one of the oldest airlines in Europe with a history that dates back to 1927. In October 2013 we rebranded and became Air SERBIA, as part of an investment deal between the Government of Serbia and Etihad Airways, the national airline of the United Arab Emirates.

RES and TKT Support Specialist

Commercial and Strategy- PSS and Distribution

JOB SCOPE

• Reports to RES and TKT Domain Team Leader on processes, activities, and status of problems and performance in regard to reservations
• Participates in the process of identifying, examining, analyzing, determining causes and proposing solutions within the CRS domain
• Communicates with Sabre Help Desk and other company departments to ensure efficient resolution of issues
• Maintains and adapts Sabre CSS tables relevant to the CRS domain
• Performs activities of opening, change and cancellation of system access user profiles in line with internal procedures
• Keeps requests for opening user profiles in line with GDPR guidelines
• Maintains CRS system, relevant tools and ensures all updates are in line with Company business policies
• Supports Help Desk team in advancement of passenger and distribution system processes
• Takes part in projects as CRS domain representative
• Performs interline testing activities
• Communicates with interline partners to ensure effective testing process
• Participates in testing process pertaining to reservations and new advanced tools
• Creates and checks test cases and communicates with other company departments regarding testing requirements and resolution of issues
• Confirms successful testing
• Organizes and implements Reservations System training processes
• Takes part in drafting documentations relevant to the CRS domain
• Support the Team Leader in communicating and distributing of valid document versions to competent business departments
• Reference: LKeCTBZPAZMk73LcpWJMuQ_Mj4QsZboTZESKGOXQoEM.

MINIMUM CRITERIA AND QUALIFICATIONS

• High school diploma (IV)
• Minimum 2 years’ work experience
• Computer skills (Word, Excel, PowerPoint)
• English – excellent, active

RECRUITMENT PROCESS

As a fast growing, dynamic company we are always looking for the best people to join us in building a great airline. If you share our commitment to delivering service excellence while demonstrating accountability and integrity and you are ready to embrace this opportunity, don’t hesitate to apply now on our website.

Only shortlisted candidates will be contacted.

We look forward to meeting you soon.

Good luck!