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Remote Customer Engineer - German language

Trizma d.o.o.

Beograd

do popune

ugovor puno radno vreme
Trizma d.o.o.

Trizma is a dynamic Business Process Service Provider, operating in South East Europe, offering to its global customers the next generation of outsourcing services.


ACCELERATE
 BEYOND is our approach to outsourcing in which we UNDERSTAND business of our clients and end user needs, EVOLVE the business processes and models and we ACCELERATE together to maximize the full business potential. We do all in a synergetic manner, achieving unique customer experience over time.

REMOTE CUSTOMER ENGINEER-GERMAN LANGUAGE

Position Summary

  • Responsibility is to remotely coordinate the resources required to manage problem resolution.
  • Primary role is to provide services in a profitable environment that supports our values and the business as a whole
  • Isolate problems and create resolution plans; Log problem resolution- maintains databases; Support the resolution of known software problems to be fixed in later releases; Prepares standard reports to ensure Service Level Agreement is represented accurately
  • Position will project manage the resources necessary and/or provide the additional technical/functional knowledge necessary to resolve customer's (both internal and external) issues
  • Works directly with the customer to understand the problem, and retrieve complex known solutions using available systems, tools, and resources to resolve the customer's problems; Responsible for developing or collaborating with a Solution Engineer to develop the problem isolation, solution creation, and solution implementation plan defined by the Incident Management Process (IMP) to help resolve the customer's problem
  • Performs additional troubleshooting activities, escalates problems to the appropriate party(s), and assists in communicating the solution to the customer;
  • Develop understanding of MSO systems, operations & policies that are used to resolve customer problems

Candidate profile and qualifications:

  • Fluently in speaking and writing of German language
  • Technical degree in Computer science or higher level of IT knowledge with related experience in some of these fields: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar.
  • Advanced knowledge level of Windows 98 2000, NT, XP and Vista;
  • Excellent communication skills at all levels including excellent listening skills
  • Possess strong customer service skills and be able to work in a dynamic team environment
  • Advanced problem solving and troubleshooting skills
  • Ability to work a flexible schedule (evenings/weekends); Ability to work in a multitask fast paced environment
  • Not convicted or in a process of conviction

Trizma is offering:

  • Long term employment opportunity for best performing candidates
  • Performing services for a multinational company
  • Dynamic and responsible position
  • Chance for a professional and personal development
  • Advancement opportunity
  • Paid training

Deadline for applications: until fulfilled

Trizma

Pozdrav iz Trizme!
Postani deo Trizma tima i podeli svoja znanja, veštine i poznavanje stranih jezika na projekatima koje vodimo.
Radimo na različitim aktivnostima u okviru Customer Care/Help Desk/Operations/Process Coordination/Data Analytics procesa. Radimo za kompanije iz raznih industrija. Za kompanije iz naše zemlje, iz Amerike, iz Nemačke, UK...Poznajemo i komuniciramo sa 54 zemlje širom sveta.
Cilj nam je da svako od nas učestvuje u kreiranju okruženja u kome svako ima mogućnost ... Saznajte više

Iskustva zaposlenih

"Počeo sam da radim 2016. godine na poziciji Specijalista za izveštavanje, a  ubrzo mi je ukazano poverenje i data  mogućnost da vodim tim za  izveštavanje. Ravnoteža između slobode i odgovornosti ... " Pročitajte celo iskustvo

Beneficije

  • TRIZMA BENEFIT KARTICE SA SPECIJALNIM POPUSTIMA KOD NAŠIH PARTNERA
  • TRIZMA BIBLIOTEKA
  • NOVOGODIŠNJI PAKETIĆI ZA MALIŠANE
  • POKLONI ZA NOVOROĐENE BEBE
  • POKLON ZA ROĐENDAN
  • POKLON I PROSLAVA ZA JUBILARNE GODIŠNJICE RADA U KOMPANIJI
  • NOVOGODIŠNJA ŽURKA
  • DOGAĐAJI I AKTIVNOSTI KOJI SE ORGANIZUJU SVAKOG MESECA U CILJU DRUŽENJA ZAPOSLENIH
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