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Renewal and Retention Associate

Hyperoptic Ltd



ugovor puno radno vreme
  • Competitive salary plus bonus
  • 25 days' paid holiday increasing each year
  • Extra days off for your birthday, moving home or getting married
  • Private medical insurance
  • Massages in the office
  • Sweet Tuesdays
  • Team sports activities
  • Recruitment referral bonus
  • Bring your dog to work
  • Enhanced pay for new parents

Who are we?

Hyperoptic is the UK's hyperfast broadband provider.

We offer broadband speeds 11x faster than the UK average, proudly setting a new fibre ‘gold standard' with hyperfast speed, reliability and customer service.

Here in Belgrade, we support our UK colleagues in a shared mission: to gigabit Britain. Our office started up in Belgrade in 2013 with what was then 20 developers. Now it's grown into our largest office with more than 500 people.

Whatever we're doing, going beyond the expected is the benchmark.

We work smarter, together, being agile and responding with the speed our business and customers demand – without compromising on quality. We stay focused, performing at our best to ensure we are focused on hitting targets and goals together. And we strive for excellence, paying attention to the detail, constantly seeking to stretch ourselves and find better ways of doing things.

And today we're looking for a Renewal and Retention Associate who shares these values. Does this sound like you?

About our team

This is a team of highly competitive, reliable and open-minded people.

They are very target motivated since we are both operating on individual targets but also the team target as well, so it requires equal participation from all agents.

We are very proud of how everyone contributes and strives to achieve/overachieve the same goal while working in a fast-paced environment with a constant flow of potential sales opportunities.

We have monthly meetings where we review our work and current results, and we have a very nice rewarding program for best performers on monthly basis. Our agents are often praised for their achievements.

Summary of key responsibilities/deliverables 

Your main responsibility will be to engage with existing customers to renew their contract focusing on value increment, retaining those with an intention to leave and proceed all moving home requests. It is obligatory to talk customers through the best ways to match Hyperoptic to their personal needs.

What will you be doing?

  • Receive inbound and outbound renewal, retention, and moving home calls and queries
  • Answer and convert the email enquirers and voicemails within the agreed SLA
  • Assist and convert real-time chat renewal, retention, and moving home calls enquirers
  • Able to work in a competitive environment, full of opportunities to achieve results and contribute to the company's overall success.
  • Target driven team, with focus on product value as well as maintaining and improving high customer satisfaction level

What are we looking for?

  • Experience in explaining a service or product to customers
  • Sales drive
  • Experience in communicating to customers over the telephone
  • Experience working in target driven role
  • Excellent written and spoken English language skills

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

  • You apply
  • We carefully review your application
  • We'll get back to you — even if it's a no (for now)

And don't forget to keep an eye on our careers site as we're growing fast: https://careers.hyperoptic.com/

We look forward to hearing from you.

    Najbolji proces selekcije u 2019. – IT industrija – 3. mesto

    Hyperoptic Ltd

    Hyperoptic is the UK’s hyperfast broadband provider. The company offers broadband speeds 11x faster than the UK average, and is proudly setting a new fibre ‘gold standard’ with hyperfast speed, reliability and customer service.    Hyperoptic works with property owners, developers and professionals, designing and installing dedicated fibre infrastructure to new buildings and existing developments. Its services are currently available to consumers and businesses ... Saznajte više

    Iskustva zaposlenih

    "I joined Hyperoptic in August 2016, when there was only one office and around 70 employees. The moment I arrived at my first interview, I realized that this is exactly the place I want to work- and here ... " Pročitajte celo iskustvo


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