Retail Associate

Are you a service-minded professional looking for your next challenge? Does being a part of one of Europe’s fastest growing companies interest you? If so, then we'd love to chat!

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform - you can read more about our story below. 

Wolt is a Finnish technology company and we’re best known for our food delivery platform - you can read more about our story below. We launched in Serbia in early 2019, and have now grown to 4 cities with hundreds of restaurants using our platform. 

We have recently also started working with a wider variety partners, such as supermarkets and other retailers. The retail business segment is fairly new to both Wolt and Serbia, and serves as a perfect complement to our restaurant food operations - this would be a super exciting project to be a part of! 

As such, we need a Retail Associate to support the onboarding and training of new retail partners and ensuring the best possible partnership. As a Retail Associate you will act as a key communicator between our operations team and restaurant partners in order to ensure optimal success. 

What you'll be doing

• Onboarding retail venues into Wolt's platform including photography, menu updates, translations and training
• Creating selections and ensuring retail partner selections on the platform are accurate
• Handling retail support together with your fellow Wolters in our Support team
• Proactively helping retail partners in order to improve their performance
• Helping out with marketing campaigns for retail partners
• Assisting the rest of the Retail team in any additional tasks related to working with retail partners.
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Our humble expectations

• Minimum qualification as Certificate, Diploma, Bachelor or equivalent 
• Experience or strong interest in analytics
• Excellent interpersonal skills - you will be working with a lot of different people
• Experience within account management, customer support or administration
• Structured, detailed and service-oriented
• Self-starter and a passion for food
• Fluent in Serbian & able to work in English
• You are highly motivated and super enthusiastic!