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Sales and Service Specialist

Contact Service d.o.o.

Remote

01.12.2021.

ugovor puno radno vreme dostupno osobama sa invaliditetom

Contact Service is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. We provide multichannel approach - voice, chat, email and social media.

You will help us to transform our philosophy into our products and services. We hope you join our team and help us to change our industry for the better. We do not waste our time on the frequent internal meetings, presentations, conference calls. Our concept is plan – evaluate – execute – report. 

Due to the rapid expansion of our service we are looking for new team members. On behalf of our client from hospitality industry, luxury hotel chain located in Mexico – Karisma Hotels & Resorts (www.karismahotels.com), we are looking for an experienced professional to fill in the following position: Sales and Service Specialist

Responsibilities:

  • Effectively respond to customer requests by phone, email and/or chat
  • Place outbound calls to follow up with existing customers
  • Serves customers by providing product and service information
  • Make reservation for 5-star hotels in various locations
  • Keeping daily contact with luxury hotels and resorts Worldwide
  • Handle customer complaints and resolve the issues effectively
  • Providing troubleshooting assistance for customer orders, account statuses and relevant problems
  • Other duties as assigned
  • Ability to work in shifts - afternoon, late evening and weekends

Qualifications:

  • Excellent knowledge of English language (written and spoken) at a native speaker level (US English preferred)
  • Spanish preferred but not required
  • Ability to demonstrate effective interpersonal and communication skills with customers
  • Sales and customer service orientation
  • Effective problem-solving and decision-making skills
  • Ability to follow defined processes and procedures
  • Enthusiastic, self-motivated and able to work with minimal supervision
  • Minimum high school diploma
  • Advanced PC literacy
  • Six months experience in a similar position desired
  • Ready to work in a hectic environment

Why work with Contact Service:

Contact Service is an exciting, fun, friendly and fast paced place to work. Our people are the most important aspect of our business. Every employee plays a role in our success. As a result, we promote a positive, encouraging and lively work environment which translates into a better experience for not only our employees, but also our clients and their customers.

Other benefits:

  • Excellent working environment
  • Dedicated training and knowledge improvement
  • Full-time employment
  • Stimulating compensation

Please note:

We will only consider applications submitted in English.

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    Contact Service d.o.o.

    Dobrodošli u Contact Service! Mi smo BPO (Business Process Outsourcing) kompanija koja pruža usluge korisničke podrške na različitim kanalima. Za sebe kažemo da smo tim entuzijasta koji primenjuje svoja znanja i veštine u procesima koji se odnose na Customer Service/Help Desk/Social Media & Content/Back Office/Data entry. Naši klijenti posluju u regionu, Sjedinjenim Američkim Državama i Evropi. Jedna smo od najmlađih kompanija u okviru Roaming Grupacije unutar koje posluje više od 20 kompanija…

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