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Senior Cloud Support Engineer

HYCU

Beograd, Savski nasip 7

27.02.2021.

ugovor puno radno vreme

HYCU, Inc. looking for Senior Cloud Support Engineer to leverage our Backup product growing user base. Our team is focused on customer satisfaction, 24/7, all over the globe.

Work locations: Ljubljana, Belgrade, Sarajevo or Banja Luka.

Key responsibilities:

  • Provide remote and onsite support and resolution for complex technical issues;
  • Install, configure, administer, and monitor HYCU solutions;
  • Responsible for day-to-day customer care and administration of cloud services;
  • Respond to escalated customer service issues using email, phone, and web conference technology;
  • Work within a global support team covering 24x7x365 cloud operations;
  • Able to write effective handoff from shift-to-shift for cloud support issues;
  • Coordinate with other teams to handoff build guidance to complete orders where managed service support is request;
  • Coordinate with other services teams where cloud & virtualization specific issues are escalated;
  • Responsible for general health and maintenance of cloud service offerings;
  • Contribute to new products and feature enhancements and documentation;
  • Provide advice and information to customers and colleagues regarding general cloud infrastructure as service offerings and best practices.

For this role, we value candidates who have:

  • Cloud or Virtualization technology experience (Google Cloud, Microsoft Azure, AWS or VMWare);
  • Strong knowledge of Linux operating system;
  • Knowledge of Storage Systems;
  • Willingness to learn and adapt to the entire technology stack;
  • Good research skills with an emphasis on finding and using information quickly;
  • Strong customer-centric mindset and ability to build and maintain strong, collaborative and effective relationships internally and externally;
  • Strong oral and written communication skills (fluency in English required, knowledge of other languages is desired), team player mentality.

What we offer:

  • Opportunity to work with an exceptional team of people;
  • Excellent environment for personal and professional development;
  • Opportunities for further professional training and certification;
  • Stable and well-organized working conditions with the ability to work on various interesting projects;
  • Dynamic environment in a technologically advanced organization;
  • Many benefits that support your personal life: flexible working hours, family-friendly business, sports and cultural activities;
  • Work in an international environment.
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