Senior Cloud Support Engineer

HYCU, Inc. looking for Senior Cloud Support Engineer to leverage our Backup product growing user base. Our team is focused on customer satisfaction, 24/7, all over the globe.

Work locations: Ljubljana, Belgrade, Sarajevo or Banja Luka.

Key responsibilities:

• Provide remote and onsite support and resolution for complex technical issues;
• Install, configure, administer, and monitor HYCU solutions;
• Responsible for day-to-day customer care and administration of cloud services;
• Respond to escalated customer service issues using email, phone, and web conference technology;
• Work within a global support team covering 24x7x365 cloud operations;
• Able to write effective handoff from shift-to-shift for cloud support issues;
• Coordinate with other teams to handoff build guidance to complete orders where managed service support is request;
• Coordinate with other services teams where cloud & virtualization specific issues are escalated;
• Responsible for general health and maintenance of cloud service offerings;
• Contribute to new products and feature enhancements and documentation;
• Provide advice and information to customers and colleagues regarding general cloud infrastructure as service offerings and best practices.
• Reference: W-oP1XpOFaKECSB3l0q_7KD-Dd7sWF5hKWnVgdIKGmk.

For this role, we value candidates who have:

• Cloud or Virtualization technology experience (Google Cloud, Microsoft Azure, AWS or VMWare);
• Strong knowledge of Linux operating system;
• Knowledge of Storage Systems;
• Willingness to learn and adapt to the entire technology stack;
• Good research skills with an emphasis on finding and using information quickly;
• Strong customer-centric mindset and ability to build and maintain strong, collaborative and effective relationships internally and externally;
• Strong oral and written communication skills (fluency in English required, knowledge of other languages is desired), team player mentality.

What we offer:

• Opportunity to work with an exceptional team of people;
• Excellent environment for personal and professional development;
• Opportunities for further professional training and certification;
• Stable and well-organized working conditions with the ability to work on various interesting projects;
• Dynamic environment in a technologically advanced organization;
• Many benefits that support your personal life: flexible working hours, family-friendly business, sports and cultural activities;
• Work in an international environment.