About us: As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort.
With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
EXP+™ from Sitel Group is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families.
Position summary and purpose:
Support Global Communications External and PR strategy and execution including support in managing Global PR firm
Reporting to the Head of Global Communications, the Senior Manager of Global PR will help manage the PR and external communications strategy for Sitel Group. This includes initiatives around special events, media relations, social media, corporate communications or public affairs/community relations.
Essential Functions & Duties:
- Be a proactive member of the global PR team offering insight, guidance and a fresh perspective to daily challenges
- Collaborate with executives, SMEs and internal stakeholders to bring our external message into the market
- Identify thought leadership opportunities and work with relevant stakeholders to form and execute to build brand awareness
- Work closely with global public relations firm to deliver effective campaigns that deliver against KPIs and business objectives
- Help define media and influencer strategy around specific campaigns and initiatives to deliver the best possible results
Essential knowledge, qualifications & experience:
- Bachelor’s degree or higher in Public Relations, Communications, Journalism, Marketing or similar
- 5 + years of experience in a similar field (B2B experience preferred)
- Deadline-driven; the ability to multi-task, meet deadlines and work under pressure, including crisis communications
- Strong influencing skills and the ability to effectively engage with a wide variety of stakeholders
- A strategic thinker with the ability to think outside the box, yet is able to operate at a hands-on level and work independently with little direction
- Strong project management skills, attention to detail and expert knowledge of AP Style
Sitel SBA d.o.o.
Dobro došli u SITEL! Više od 30 godina kompanija Sitel je globalni lider u pružanju korisničke podrške. Više od 100.000 zaposlenih svakodnevno savetuje kupce i korisnike usluga naših 400 klijenata na 48 stranih jezika. Trenutno podržavamo naše klijente iz 146 kancelarija u 22 zemlje sveta. Sitel Srbija uspešno posluje 10 godina i lokalni tim čini više od 1400 posvećenih koleginica i kolega. Više od 80% naših menadžera je započelo svoju karijeru na poziciji savetnika za korisničku ... Saznajte više
"Nakon što sam imala priliku da radim kao specijalista za korisničku podršku, specijalista za učenje, menadžer tima, sada sam odgovorna da osiguram da moje koleginice i kolege na tim pozicijama dobiju ... " Pročitajte celo iskustvo
- OBEZBEĐENA OPREMA ZA RAD
- NAGRADE, BONUSI, POKLONI
- ZABAVNI SADRŽAJ
- RAD OD KUĆE
- EDUKACIJA, PROFESIONALNI RAZVOJ
- OBUKE, KONFERENCIJE
- SPORT I REKREACIJA
- TIMSKA DRUŽENJA