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Senior Solution Consultant

MENU Technologies d.o.o.

Novi Sad

23.07.2020.

ugovor puno radno vreme

The Senior Solution Consultant works with Account Managers as their technical counter-part in collecting requirements & advising our enterprise restaurant brands on how to use & implement our product to best meet their needs. The Senior Solution Consultant works closely with the Product Management & Development Teams to build the best product for our customers.

Responsibilities:

  • Work with the Sales Team and attend sales calls as a product expert and to understand & collect customer requirements
  • Work with customers, in close collaboration with Account Managers, to understand requirements and advise on product implementation & roll-out
  • Coordinate the development & roll-out of customer integrations (POS, Payment, Aggregators, DSPs, Analytics), working directly with customers, integration partners and our Development Teams
  • Advise customers on existing customer integrations with POS systems, payment processors, delivery management platforms, aggregators, customer data platforms, marketing automation & engagement platforms and product analytics tools
  • Work with Product Owners, Technical Leads, Architects & Developers to make sure our product meets customer requirements
  • Ensure customer roll-outs are successful, by providing technical implementation guidance and making sure we deliver the right solution
  • Receive customer feedback and work with the Product Management Team to shape the future of our product
  • Act as a customer-interface for the Development and Product Management Teams

Requirements:

  • Strong product & engineering background
  • Deep technical understanding of mobile & web applications, server-side technologies and product integrations
  • Fluent in English
  • 5+ years of experience working on end-user products for the eCommerce, retail or similar industry
  • 5+ years working in a customer-facing technical and/or product role
  • Experience working in 50+ person product development organizations
  • Experience with POS systems, payment processors, CRM & engagement platforms or analytics & business intelligence tools is a benefit

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

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