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Senior T&T Program Manager (French language)

ICL Services and solutions d.o.o.

Beograd

13.03.2021.

ugovor puno radno vreme online intervju za posao

ICL Services is one of the leading outsourcing companies according to the International Association of Outsourcing Professionals’ annual rating (IAOP) and core partner of Fujitsu. Today, the company works with more than 80 major clients from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.

What we offer:

  • A full-time employment contracts
  • An opportunity to work on challenging projects with some of the world's largest Companies from UK, Western, Central Europe and Nordic countries
  • Compensation package:
  • Rewarding system with several types of Bonuses
  • Private health insurance
  • Day-off for the exam preparation
  • Day-off for Saint Patron’s Day (slava) also when it is on non-working day
  • Possibility to have up to 26 vacation days
  • Every newborn child receives a gift (300euros) from the Company
  • Possibility of international business trips
  • Opportunities for advancement within the Company:
  • 20% of employees got salary raise or carrier growth
  • Opportunity to participate in various corporate programs 
  • Interesting, creative, motivating, challenging and dynamic team-buildings 
  • A highly professional and very friendly team you will enjoy being a part of
  • Opportunity to be a part of socially responsible business (various activities to support our employees and community generally)
  • Human corporate culture:
  • 90% like the atmosphere in the company
  • 94% trust the professionalism of colleagues and ask them for help in difficult situations
  • Comfortable office

Activities

As T&T program manager you will manage programs composed of several projects.

T&T means Transition & Transformation.

For the Transition scope, you may proceed to the service transition from an incumbent to Fujitsu on Service Desk scope, On Site Support scope or Infrastructure Management scope.

To ensure the Transition projects are well managed you shall be at experienced on ITIL process, ITSMs topics, resources Management, technologies and contract management.

Related to the Transformation scope, you shall be able to manage any solution implementation that can support and improve the services delivered by Fujitsu. The solutions may be technologies, software or organizations changes.

Transformation programs may also be Infrastructure or Cloud transformations, an good program management experience in these domains would be appreciate.

As an experienced program director, you may also support presales activities in estimations, planning, BID defense meetings, workshops with prospects and wording the proposals

Key Accountabilities (6)

- Delivers the program direction and vision as described by the business unit and customer

- Addresses the entire business change by shaping and inspiring the change journey

- Is responsible for ensuring the linkages are maintained between the program and the organization’s strategic direction

- Manages both the dependencies and the interfaces between projects

- Directs the Management of the production of plans for the delivery of the project/multiple projects in partnership with customer and business area to ensure acceptance, closedown and handover to service

- Has overall control of the program implementation, with personal responsibility for the program’s achievement (when a Program Director is not engaged)

Key Performance Indicators (3)

- Program delivered on time, to budget and appropriate quality

- Customer Satisfaction scores

- Status of portfolio of projects in the relevant Program and project management reporting tool

We are looking forward to receiving your resume. Our selection process consists of an introductory interview with the team in Belgrade, and a technical interview with our IT experts in Kazan. We endeavor to make our selection process as quick and as transparent as possible – don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.

    ICL Services and solutions d.o.o.

    ICL Services posluje na međunarodnom tržištu od 2006. godine. Jedna je od najvećih i najstarijih ruskih IT kompanija koja je trenutno u top 100 svetskih kompanija koje u oblasti outsourcing-a i ključni partner Fujitsu kompanije.Danas kompanija “ICL Services” broji više od 1.000 zaposlenih koji uspešno sarađuju sa preko 80 krupnih klijenata iz 30 država sveta (Eurobank, Auchan, Kelly Services, British Petroleum, Australia Airline, Itella, Leroy Merlin), i pružaju…

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