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Service Delivery Manager (Supply Chain Support & Projects)

Međunarodni komitet Crvenog krsta

Beograd

09.02.2022.

ugovor puno radno vreme dostupno osobama sa invaliditetom online intervju za posao

The International Committee of the Red Cross (ICRC) is a neutral, impartial and independent humanitarian organization that works to protect and assist people affected by armed conflict and other situations of violence. To find out more about ICRC mission and its activities visit www.icrc.org

Service Delivery Manager SCSP (Supply Chain Support & Projects) manages the SCSP units in BSSC in the areas of Knowledge management, Digital Learning, Communication and Information System support. Furthermore, s/he coordinates the delivery of change requests across the internal support units of the Logistics division, in close collaboration with the responsibles for Business Intelligence and Master Data management as well as project leads from the business (supply chain).

The Belgrade Shared Services Center is looking for a suitable candidate to fill the following position:

Service Delivery Manager
(Supply Chain Support & Projects)

(Location Belgrade)

MAIN TASKS

  • Is accountable for the delivery of change requests across the internal support units of the division from the moment the change request is validated and prioritized until its implementation and communication to the stakeholders
  • In coordination with the Project Portfolio Manager, responsible DATA BI and responsible MDM ensures resources are allocated to change request delivery, in line with the priorities set by the management of the Division
  • Provides regular feedback on the progress of the delivery of change requests within scope to all stakeholders including LOG senior management
  • Is accountable for the treatment of incidents and requests related to the supply chain functionalities of JDE Solutions, per the service level agreements (SLAs)
  • Is accountable for the timely delivery of new releases of JDE Solutions as per prioritization done by the BPO’s and APO’s
  • Is responsible for the SOP’s and other knowledge assets related to the change request delivery and release management processes and is accountable for their correct application
  • Is responsible for the resource management (financial, HR) of the SCSP units in BSSC

REQUIRED PROFILE

  • University degree, preferably in supply-chain management, or equivalent experience with around 10-12 years overall professional experience and a minimum of 3 years of experience in a management position
  • Advanced knowledge of ERP software (JD Edwards a major asset)
  • Certification in the project and/or program management (PMI or equivalent)
  • Certified in LEAN (green belt minimum)
  • Good command of English; French language skills an asset
  • Excellent communication skills, both verbal and written
  • Well organized, able to handle multiple tasks and prioritize, capacity to work under pressure
  • Very good analytical skills, able to work in teams as well as independently

WHAT WE OFFER

  • Work and progressive professional development in an exciting international environment
  • An inspiring opportunity to practice your profession in a humanitarian and multicultural organization
  • Stimulating benefits package

If you are interested in this position, please send us your CV and Motivation letter exclusively in English.

Only shortlisted candidates will be contacted.

    Medjunarodni komitet Crvenog krsta

    • Srbija, Beograd, Vladimira Popovica 38
    • PIB: 102474882
    • Matični broj: 17744968
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