Service Design Analyst

We are hiring Service Design analyst!

NCR Corporation is a leading software - and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally.

This position is within the NCR Enterprise Services Deployment Team, responsible for global implementation and support of the Enterprise Services (ES) program. This organization partners with IT and NCR Services Field Operations to architect world class, end-to-end IT solutions spanning functional areas such as Incident Creation, Remote Support, Incident Management, Field Operations, and Parts Logistics.

Duties and responsibilities:

• Working closely with other members of the NCR Enterprise Services Team to implement a multi-functional business solution
• Responsible for assigned portions of the roll out schedule and working with the region counterparts to insure the activities are performed and instituted
• Responsible for translating current and future design documentation & deliverables to develop
• Assisting with the completion of the design documentation where applicable in each roll out for country and statutory specific requirements
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We are offering:

• Career and skills development opportunities and trainings
• An international and diverse work atmosphere
• A competitive salary packages
• Casual workplace environment
• 40-hour work week (9AM-5PM)

We are looking for:

• Minimum High School diploma, but Bachelor degree is preferred
• Fluency in English language
• Strong analysis and design skills.
• Self motivation, customer focused.
• Strong written and oral communication skills.
• Strong team orientation.
• High attention to detail for documentation
• Understanding of importance of Incident Management processes and systems

Preferred Qualifications:

• Technical knowledge and skills
• Deep knowledge of Oracle Field Service structure