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Service Desk Agent (Dutch/German Language)

ICL Services and Solutions d.o.o.



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ICL Services is one of the leading outsourcing companies according to the International Association of Outsourcing Professionals’ annual rating (IAOP) and core partner of Fujitsu. Today, the company works with more than 80 major clients from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.

Your role would include:

To be a single point of contact for users using phone, e-mail and other communication channels
Manage incidents, problems and requests
Solve basic technical problems (basic networking issues, accounts, accesses, etc.), escalate to 2nd line complicated ones
Coordinate problems solving if other specialists are involved
Provide reports, checks and other regular tasks
Work with technical documentation

What we offer:

·       A full-time employment contracts

·       An opportunity to work on challenging projects with some of the world's largest companies

·       Compensation package (private health insurance, team-buildings, professional education and certification)

·       Opportunities for advancement within the company:

·       20% of employees got salary raise or carrier growth

·       Opportunity to participate in various corporative programs (MVP - mentoring program)

·       Opportunity to be a part of socially responsible business (various activities to support our employees and community generally). A highly professional, but very friendly team you will enjoy being a part of

·       Overtime working hours are recorded and compensated

·       Human corporative culture:

·       90% like the atmosphere in the company

·       94% trust the professionalism of colleagues and ask them for help in difficult situations

·       Professional education and certification – ICL genuinely value its employees and works continually on knowledge improvement across the business spectrum

·       Every newborn receives a gift from the company in the amount of 300 euros.


·       Fluent Dutch or German (B2/C1/C2 level): to support Dutch or German speaking users

·       Good level of English (Upper-Intermediate or higher) is a must – English is our main working language

·       Advanced PC user

·       Basic IT skills (basic networking, operating system, Microsoft products)

·       Technical education - desirable

·       Work experience with any of ITSM and monitoring systems – will be a plus

·       Responsible and reliable

·       Team work skills

·       Strong soft skills, willingness to support users, solve their problems

We are looking forward to receiving your resume. Our selection process consists of an introductory interview with the team in Belgrade. We endeavor to make our selection process as quick and as transparent as possible – don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.

ICL Services and solutions d.o.o.

ICL Services posluje na međunarodnom tržištu od 2006. godine. Jedna je od najvećih i najstarijih ruskih IT kompanija koja je trenutno u top 100 svetskih kompanija koje u oblasti outsourcing-a i ključni partner Fujitsu kompanije.Danas kompanija “ICL Services” broji više od 1.000 zaposlenih koji uspešno sarađuju sa preko 80 krupnih klijenata iz 30 država sveta (Eurobank, Auchan, Kelly Services, British Petroleum, Australia Airline, Itella, Leroy Merlin), i pružaju…

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