Job Description
Title: Customer Care Representative – Service Desk Agent L1 French Speaker
Location: Belgrade, Nis SRB
Grade: 7
Position Summary & Key Areas of Responsibility
- Works directly with customers to resolves recurring or standard problems
- Works directly with NCR and 3rd party Vendor technicians to resolve HW or SW problems
- Provides daily and weekly incident tracking sheets to report on the performance
- Reviews incident history to determine recurring faults
- Provides technical support and assistance to clients and businesses regarding hardware and software issues
- Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis
- Allocates engineer appointment times for jobs requiring multiple resources on-site
- Updates work orders and provide status information
- Assigns and distributes workload to meet SLA’s
- May respond to escalated calls
- Participates in product set or customer base training
- May implement remote fixes relying on the guided search for diagnosis across multiple products
- Applies troubleshooting checklists
- Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools
Basic Qualifications
- Fluent in French and English
- Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools
- Problem-solving and analytical skills.
- Relationship building skills; Excellent communication skills, verbal and written as well as listening skills
- High school diploma
NCR d.o.o. Beograd
NCR korporacija, sa sedištem u Atlanti, je vodeća kompanija u oblasti softvera i pružanja usluga u sektoru finansija, maloprodaje i ugostiteljstva. Kao tehnološki partner koji vodi poslovanje svojih klijenata, NCR upravlja njihovim procesima bilo da su banka, prodavnica ili restoran, dok se oni koncentrišu na srž svog poslovanja. Svoje poslovanje u Srbiji NCR je započeo 2011. godine, kada je zapošljavao oko 300 ljudi. Danas u Srbiji radi više od 5 000 talentovanih ljudi koji poseduju stručna znanja…
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