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Service Desk Specialist L1 - French Speaker

NCR d.o.o.

Beograd, Niš

03.11.2021.

ugovor puno radno vreme 1, 2. i 3. smena

Job Description
Title: Customer Care Representative – Service Desk Agent L1 French Speaker

Location: Belgrade, Nis SRB

Grade: 7

Position Summary & Key Areas of Responsibility

  • Works directly with customers to resolves recurring or standard problems
  • Works directly with NCR and 3rd party Vendor technicians to resolve HW or SW problems
  • Provides daily and weekly incident tracking sheets to report on the performance
  • Reviews incident history to determine recurring faults
  • Provides technical support and assistance to clients and businesses regarding hardware and software issues
  • Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis
  • Allocates engineer appointment times for jobs requiring multiple resources on-site
  • Updates work orders and provide status information
  • Assigns and distributes workload to meet SLA’s
  • May respond to escalated calls
  • Participates in product set or customer base training
  • May implement remote fixes relying on the guided search for diagnosis across multiple products
  • Applies troubleshooting checklists
  • Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools

Basic Qualifications

  • Fluent in French and English
  • Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools
  • Problem-solving and analytical skills.
  • Relationship building skills; Excellent communication skills, verbal and written as well as listening skills
  • High school diploma

    NCR d.o.o. Beograd

    • Srbija, Beograd, Milentija Popovića 5a
    • PIB: 107153981
    • Matični broj: 20764406
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