ServiceNow CMDB Developer

PharmaSwiss, part of Bausch Health Companies, is one of the leading pharmaceutical companies in Serbia, that has been marketing its own and third-party products for many years now, while nurturing strong customer-oriented and consumer-centric approach in its everyday business. 

Bausch Health is a global company that develops, manufactures and markets a differentiated product portfolio across multiple high-growth therapeutic areas. We are delivering on our commitments as we build an innovative company dedicated to advancing global health.  Each day, Bausch Health products are used by over 150 million people around the world. Our approximately 7,000 employees are united around our mission of improving people’s lives with our health care products.

We are seeking a ServiceNow CMDB Developer who will be an essential member of our Bausch Pharma IT team. This position will be responsible for the execution and continuous improvements to IT Configuration framework and will have the ability to innovate a continually changing technical environment. This is an exciting time to join our Bausch Pharma IT team, with lots of opportunities to learn and grow at the forefront of service management transformation for a multinational specialty pharmaceutical company.

ServiceNow CMDB Developer

RESPONSIBILITES

• Responsible for the execution and continuous improvement of the IT Configuration framework including governance and control standards, process, and procedures.
• Manage ServiceNow Discovery/ETL jobs, Application service models, define and monitor CI data health reports dashboards. Build CMDB data integrations and automated orchestration workflows.
• Work with application and data owners towards data standardization and common data model. Maintain, and ensure adherence with CMDB technical design standards. Communicate effectively with business stakeholders and technical team members.
• Effectively support other ITSM processes such as Incident, Change and Asset Mgmt. to consistently align to CMDB process and data requirements.
• Understand existing application functionality, including business process objective, business goals and user scenario. Document and create solution design and deployment documents.
• Proven ability in data analysis and design techniques, including accessing external data repositories, data drift reporting, quantitative methods, data reconciliation.
• Reference: bD5tkM81J8B4Mx5Wi2fQ_-R9T75nz6UeZxsRiGJIm-Y.

QUALIFICATION SKILLS

• 4+ years working with designing / developing technical solutions for ServiceNow CMDB. Experience with core ServiceNow applications and related modules, including REST APIs and integrations.
• Experience in Agile SCRUM methodology and delivery.
• Web developer and familiarity with scripting languages including JavaScript, JQuery, HTML and CSS.
• ServiceNow certifications - System Administrator and Implementation Specialist.
• Keen understanding of ITIL framework and industry best practices with ITIL v3 or v4 certification.
• Ability to work in a team environment, prioritizing deliverables in changing landscape.
• Bachelor's degree or equivalent experience