Showing Specialist

Intro

ShowingTime is a leading showing software and market stats service provider for the residential real estate industry in US and Canada. Our products automate showing, scheduling, and management processes in real estate.

Showing Specialist position is the heartbeat of our business and your job is to facilitate showing of property or listing that is for sale or rent, scheduling the appointment, notifying the homeowner and providing the showing agent with any information needed to complete the showing of the seller’s home.

Serbian Appointment Center (call center) was set up in February 2020, by the end of the year we reached 100+ Showing Specialists working remotely from their homes all over Serbia.

As our team reached stable QoS levels way above anticipated, we’re hiring 100 more Specialists to meet the rising volume of our business in Canadian and US markets.

Qualifications

6 months of experience in a customer-facing call-center role in English would be considered as a plus.

Excellent verbal and written communication skills in English; great articulation and pronunciation; friendly and outgoing phone voice.

Great attention to detail and thoroughness in completing tasks; ability to use logic and reasoning to analyze information and evaluate results to handle complex situations professionally; ability to multitask.

Ability to develop and maintain constructive and cooperative working relationships with all types of personalities and attitudes.

Basic computer skills (MS Word/Excel) required, we will provide hands-on, fully paid 2-week training with our in-house staff until you are ready to take on calls yourself.

What we offer

This is a part-time job (20-35 hours/week) with all contributions (social, health and pension insurance) + income taxes paid by ShowingTime d.o.o., with ongoing tenure and paid monthly transportation fee.

You will perform work on your own PC with Windows 7+ (minimum: Intel i3 processor or equivalent, 4GB of RAM); we will provide high quality headset and LAN cable; you will secure solid broadband internet connection (minimum 50Mbps download/8Mbps upload).

Your salary will be paid out to your bank account every 2 weeks as in US; wages will be indexed in USD and paid in RSD according to Serbian law at fixed exchange rate going in your favor; your hourly rate will rise steadily as quickly as your skills grow based on our generous incentive schema and you will earn bonuses directly proportional to your performance.

Work hours from 2PM to 5AM - you can choose your schedule within this period; agents are required to work one weekend day of their choosing; national holidays are paid extra as per labor law.

You will have ample opportunity to move laterally within the company and its teams i.e. Customer Support Team, Blue Escalation Team, etc.;

Spanish and French language will be considered a big plus.